HP LaserJet Pro M1536dnf MFP SERIES - Manual (Page 219)

Problem-solving checklist
Follow these steps when trying to solve a problem with the product.
● Step 1: Check that the product power is on
● Step 2: Check the control panel for error messages
● Step 3: Test print functionality
● Step 4: Test copy functionality
● Step 5: Test the fax sending functionality
● Step 6: Test the fax receiving functionality
● Step 7: Try sending a print job from a computer
Step 1: Check that the product power is on
1. Make sure that the product is plugged in and turned on.
2. Make sure that the power cable is connected to the product and the outlet.
3. Check the power source by connecting the power cable to a different outlet.
4. Make sure that the print cartridge is installed correctly and that the doors are all closed. The control
panel displays messages to indicate these problems.
5. If the document feeder motor does not rotate, open the document feeder cover and remove any
packing material or shipping tape.
6. If the scanner bulb does not light, contact HP support.
Step 2: Check the control panel for error messages
The control panel should indicate ready status. If an error message appears, resolve the error.
Step 3: Test print functionality
1. Open the Reports menu, and select the Config Report item to print the report.
2. If the report does not print, make sure paper is loaded in the tray, and check the control panel to
see if paper is jammed inside the product.
Step 4: Test copy functionality
1. Place the configuration page into the document feeder and make a copy. If paper does not feed
smoothly through the document feeder, you might need to replace the document feeder pickup
mechanism.
2. Place the configuration page onto the scanner glass and make a copy.
3. If the print quality on the copied pages is not acceptable, clean the scanner glass.
ENWW Problem-solving checklist 205