Faxes can be received, but not sent, Message – HP LaserJet Pro 200 color MFP M276nw User Manual

Page 135

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The control panel displays a Ready message with no attempt to send the fax

Check the fax activity log for errors.

a. Touch the

Fax

button, and then touch the

Fax Menu

button.

b. Open the

Fax Reports

menu.

c.

Open the

Fax Activity Log

menu.

d. Select the

Print Log Now

option.

If a phone is connected to the product, make sure that the phone is hung up.

Disconnect all other lines between the fax and the product.

Connect the product directly into the wall telephone jack and resend the fax.

The control panel displays the message "Storing page 1" and does not
progress beyond that message

Delete stored faxes from memory.

a. From the Home screen, touch the Setup button.

b. Open the

Service

menu.

c.

Open the

Fax Service

menu.

d. Select the

Clear Saved Faxes

item.

Faxes can be received, but not sent

Send fax and nothing happens.

1.

Check for a dial tone on the phone line by using the

Start Fax

button.

2.

Turn the product off then on.

3.

Use the control panel or the HP Fax Setup Wizard to configure the fax time, date, and fax header

information.

a. From the Home screen, touch the Setup button.

b. Open the

Fax Setup

menu.

c.

Open the

Basic Setup

menu.

d. Open the

Fax Header

menu.

e. Enter the correct settings.

4.

Verify that any extension phones on the line are hung up.

5.

If using a DSL service, make sure that the phone line connection to the product includes a high-

pass filter.

ENWW

Solve fax problems

119

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