Resolving an expired license status, Resolving database operation errors, Errors occur while loading vcem pages – HP Virtual Connect Enterprise Manager Software User Manual
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2.
To determine the user name of the external manager account, from the Virtual Connect Manager
command prompt, enter show external-manager. For this example, assume the user
name returned was xyz.
3.
To disable the account, from the Virtual Connect Manager command prompt, enter
set external-manager Username=xyz Enabled=false
.
If the VC firmware is version 2.0x remove the account and release the VC Domain from VCEM
control by entering the following from the Virtual Connect Manager command prompt:
remove external-manager Username=xyz
mactype=<Factory-Default/User-Defined>MacStart=<> MacEnt=<>
wwnType=<Factory-Default/User-Defined> WwnStart=<> WwnEnd=<>
serverIDType=<Factory-Default/User-Defined> serverIDStart=<>
serverIdEnd=<>
NOTE:
The option “-quiet” is available to suppress user confirmation prompts. This option is useful
for scripting operations. This option is available for VC firmware 2.0x for the disable account,
remove the account
, and release ranges commands.
Resolving an expired license status
If a VC Domain has an Expired License icon, perform the following:
1.
License the enclosure with a Flexible Quantity License (FQL) VCEM license. For information
on purchasing licenses, see the VCEM QuickSpecs at
.
2.
Click the VC Domain tab.
3.
Select the VC Domain, and then click License.
4.
Click Add Key.
5.
Enter a valid FQL license key, and then click OK.
6.
Click Apply License.
7.
Perform the failed operation again.
Resolving database operation errors
Errors might occur during database operations if:
•
VCEM tables are missing.
•
Systems Insight Manager database is not running.
To resolve this issue:
1.
Check the mxdomainmgr.0.log file for errors related to the database. This log file may
indicate that the transaction log has filled up or that the database is experiencing some other
error.
2.
If VCEM tables are missing, restore the VCEM database backup. For more information, see
“Backing up and restoring VCEM” (page 116)
.
3.
Check the Systems Insight Manager database server status:
a.
If the database server is remote, then log in to the database server.
b.
In Windows taskbar, check if the Microsoft SQL or MSDE service is running. A red status
means they are not running.
c.
Right-click the status, and then select Start.
4.
If this issue still occurs, then uninstall and reinstall VCEM. .
Errors occur while loading VCEM pages
If errors occur while loading VCEM pages, then the Systems Insight Manager service is most likely
down. To resolve this issue:
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Troubleshooting VCEM