14 support and other resources, Glossary index – HP Virtual Connect Enterprise Manager Software User Manual

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Failed to execute VCEM operation because VC firmware not supported.......................................115
Creating a server profile or adding a VC Domain to a VC Domain Group fails.............................115
Uninstalling VCEM................................................................................................................116
Backing up and restoring VCEM.............................................................................................116
No HP-predefined ranges for MAC and WWN addresses in VC Domain Groups.........................117
Cannot change the MAC/WWN/Serial Number ranges in Virtual Connect Manager when there
are server profiles.................................................................................................................117
VCEM database is inaccessible or irretrievable with no backup, or VCEM file systems are corrupt
with no backup....................................................................................................................117
Enclosure has a hardware failure and must be replaced.............................................................118
Replace VC modules in a VC Domain managed by VCEM.........................................................118
Failover fails to initiate with an ERROR (30) - Could not initiate failover; nested exception is:
java.net.SocketTimeoutException: Read timed out......................................................................119
VC Profile Failover fails during Onboard Administrator replacement............................................119
VCEM cannot power down ProLiant server model BL465 G1......................................................119
After a VC Domain is removed from a VC Domain Group in VCEM, a profile with external-managed
status cannot be edited through Virtual Connect Manager.........................................................119
Server profile edit operation fails when target server is powered on.............................................120
VC Domain status is "Mismatch Configuration" after cancel a VC Domain Maintenance operation
fails....................................................................................................................................120
Server profile job completed successfully but changes have not occurred......................................120
Systems Insight Manager customizations for VCEM have not taken place.....................................121
After a server profile failover, some connections defined in the server profile are not functional.......121
Server profiles are not displaying physical port mapping and allocated bandwidth information.......121
VCEM page displays "Communication with the Systems Insight Manager server has been lost"......122
VC Domain not discovered by Systems Insight Manager............................................................122
Create VC Domain Group or Add VC Domain to VC Domain Group operations fail and the message
"An invalid boot LUN was entered. Check the storage arrays for the proper LUN number"
appears..............................................................................................................................122
Profile move, assign, or failover operations fail and the message "An invalid boot LUN was entered.
Check the Storage arrays for the proper LUN number" appears..................................................123
VC Domain Maintenance operation fails when moving Ethernet networks (VLANs tagged) from a
deleted shared uplink set to another........................................................................................123

14 Support and other resources...................................................................125

Contacting HP .....................................................................................................................125

Before you contact HP......................................................................................................125
HP contact information.....................................................................................................125
Subscription service..........................................................................................................125
Documentation feedback..................................................................................................125

HP services..........................................................................................................................125

Accessing software technical support and update services.....................................................126
Registering for software technical support and update services...............................................126
Using your software technical support and update services....................................................126

Related information...............................................................................................................126

Documents......................................................................................................................127
Websites........................................................................................................................127

Typographic conventions.......................................................................................................127

Glossary..................................................................................................129
Index.......................................................................................................133

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