Step, 3 can you print from a program – HP LaserJet 4300 Printer series User Manual
Page 135
ENWW
Determining printer problems 133
3 Can you print from a program?
YES
Go to
.
NO
The job will not print.
A PS error page or list of commands prints.
If the job will not print, and a message appears on the printer control
panel display, see
“Understanding printer messages” on page 109
.
Using the computer, check to see if the printer has been paused. Press
P
AUSE
/R
ESUME
to continue.
If the printer is on a network, check that you are printing to the correct
printer. To verify that it is not a network problem, connect the computer
directly to the printer with a parallel cable, change the port to LPT1,
and try to print.
Check the interface cable connections. Disconnect and reconnect the
cable at the computer and the printer.
Test the cable by trying it on another computer.
If you are using a parallel connection, make sure that the cable is
IEEE-1284 compliant.
If the printer is on a network, print a configuration page
.
(See
“Configuration page” on page 83
.) If an HP Jetdirect print server is
installed, the Jetdirect page will print with the configuration page.
Check the Jetdirect page to verify in the Protocol Information section
that server and node name match the names in the printer driver.
To verify that it is not a computer problem, print from another computer
(if possible).
Make sure that the print job is being sent to the correct port (LPT1 or
network printer port, for example).
Check that you are using the proper printer driver. (See
right printer driver for your needs” on page 30
.)
Reinstall the printer driver. (See the getting started [start] guide.)
Check that the computer port is configured and working properly. (Try
connecting another printer to that port and printing.)
If printing with the PS driver, on the Printing submenu (on the
Configure Device menu) at the printer control panel, set
PRINT PS
ERRORS=ON
, and then print the job again. (See
.) If an error page prints, see the instructions in the next
column.
On the System Setup submenu (on the Configure Device menu) at the
printer control panel, make sure that
PERSONALITY=AUTO
. (See
You might be missing a printer message that could help you solve the
problem. On the System Setup submenu (on the Configure Device
menu) at the printer control panel, temporarily turn the Clearable
Warnings and Auto Continue settings off. (See
and
.)
Then, print the job again.
The printer might have received a nonstandard
PS code. On the System Setup submenu (on the
Configure Device menu) at the printer control
panel, set
PERSONALITY
=
PS
for this print job only.
After the job has printed, return the setting to
AUTO
. (See
.)
Make sure that the print job is a PS job, and that
you are using the PS driver.
The printer might have received PS code
although it is set to PCL. On the System Setup
submenu (on the Configure Device menu), set
PERSONALITY
=
AUTO