Troubleshooting ps errors – HP LaserJet 4300 Printer series User Manual
Page 142
140 4 Problem solving
ENWW
Troubleshooting PS errors
Item
Explanation
A text listing of PS commands
prints instead of your PS printing
job.
The printer control panel
PERSONALITY=AUTO
setting might have been confused by a
nonstandard PS code. Check the
PERSONALITY
setting (on the System Setup submenu of the
Configure Device menu) to see if it is set to
PS
or
PCL
.)
If it is set to
PCL
, set it to
PERSONALITY=AUTO
. If it is set to
AUTO
, set it to
PS
for this print job
only. When the job has printed, return the setting to
AUTO
.
The job prints in Courier (the
default font) instead of the font
you requested.
The requested font is not available in the printer or is not present on the disk. Use a font
download utility to download the desired font.
Fonts downloaded to memory are lost if the printer power is turned off. They are also lost if
Resource Saving is not used and a personality switch is performed to print a PCL job. Disk
fonts are not affected by PCL jobs or by turning the printer power off.
Print a PS Font Page to verify that the font is available. (See
“PS or PCL font list” on page 86
.)
If a disk font appears to be missing, it might be because a software utility was used to delete
the font, because the disk was re-initialized, or because the disk drive is not installed correctly.
Print a configuration page to verify that the disk drive is installed and functioning correctly. (See
“Configuration page” on page 83
.)
Print a file folder to help identify available fonts. (See
“Information menu” on page 153
A page fails to print.
Set
PRINT PS ERRORS=ON
(in the System Setup submenu of the Device Configuration menu).
.) Then, send the job again to print a PS error page.
A PS error page prints.
Make sure that the print job is a PS job.
Check to see whether your software expected you to send a setup or PS header file to the
printer.
Check the printer setup in your program to make sure that the printer is selected.
Check cable connections to ensure that they are secure.
Simplify the graphic.
The printer pulls paper from the
wrong tray.
Use the information in
“Selecting which tray is used for printing” on page 46
being used.