HP LaserJet 4300 Printer series - Manual (Page 146)

144 5 Service and support ENWW
Contacting HP
This section provides information regarding how to contact HP to obtain product support (using
the Internet or telephone) or to obtain additional service and extended support. It also contains
information for contacting the HP fraud hotline if you suspect that the HP supply you purchased
is not a genuine HP supply.
Getting support
This section provides information for getting support from HP by using HP websites or by
telephone.
Technical support websites
Telephone support
HP provides free telephone support during the product warranty period. When you call, you will
be connected to a responsive team waiting to help you. For the number you should call in your
country/region, see the support sheet that came in the box with your product. Before calling,
have the following information available:

Product name (for example, HP LaserJet 4300).

Product serial number (found on the inside edge of the printer, under the top cover).

The date of purchase of your product and a description of the problem you are experiencing.

A printed configuration page. (See “Configuration page” on page 83 .)
Before you call, try these basic troubleshooting measures:

Test your software installation. Attempt to print a test page from your program.

Try reinstalling the software.

If reinstalling the software does not correct the problem, see the Readme file on the
CD-ROM that came in the printer box, or call the telephone number for your country/region
listed on the support sheet that came in the printer box.
You can also find answers to frequently asked questions at the following websites:

http://www.hp.com/support/lj4200 or http://www.hp.com/support/lj4300 .
Support specifically for the
HP LaserJet 4200 series or
4300 series printer
Answers to frequently asked
questions for your specific
printer http://www.hp.com/support/lj4200 or
http://www.hp.com/support/lj4300
HP Customer Care Online
Printer drivers, support
documentation, and answers to
frequently asked questions http://www.hp.com
Select your country/region in the Select a country/region
field located at the top, right corner of the page. Then select
the Support block.
Parts
Parts information http://www.hp.com/hps/parts