HP StoreEver MSL Tape Libraries - Manual (Page 43)

5 Troubleshooting
Installation problems
The library does not have a USB port
Some MSL2024 and MSL4048 Tape Libraries have silver tape covering the USB port. Remove the
tape to locate the USB port in the location shown in
Figure 37 (page 43) .
Figure 37 USB port location
Operation problems
Encryption token LED
The LED on the encryption token should be lit when the token is plugged into the back of the
autoloader or library when the autoloader or library is powered on.
If the LED is not lit, the token is not receiving power through the USB port. To determine whether
the problem is with the token or the autoloader or library:
1.
Remove and then insert the token in the autoloader or library USB port.
•
If the LED flashes for five to ten seconds and then does not light, the token may be
defective. Contact your HP Service representative.
•
If the LED does not flash or light, continue to step 2.
2. Insert a good USB flash drive in the autoloader or library USB port.
•
If the good flash drive receives power, the problem could be with the token.
•
If the good flash drive does not receive power, the problem could be with the autoloader
or library.
3. Insert the key server token into the USB port of a computer. The token LED will flash when the
token receives power but the computer will not be able to read the contents of the token.
•
If the token LED lights or flashes, the problem could be with the autoloader or library.
•
If the token LED remains unlit, the problem could be with the token.
If the LED flashes continuously, the device into which the key server token is plugged cannot
communicate with the key server token. If the key server token is plugged into the autoloader or
library, verify that the autoloader or library firmware supports the encryption kit. See
“Requirements
for using the encryption kit” (page 6) .
Installation problems 43