HP StorageWorks XP Remote Web Console Software - Manual (Page 96)

Table 33 Troubleshooting for XP Snapshot (continued)
Causes and Solutions Problem
Solutions:
• Ask HP technical support to solve the problem.
Causes:
•
Access to the volume is rejected.
Solutions:
Trouble occurs on the
application software
installed in the host
computer in order to
monitor the volumes.
• Terminate the application software which monitors the volumes.
•
Change all the XP Snapshot pair statuses to PSUS, then start the application
software to monitor the volumes.
For details about the relations between the pair status and host access, see
(page 15) .
Causes:
• Some ports go offline because the access to the volume on the other port(s)
is rejected.
Solutions:
When the host computer
tries to access the port, an
error occurs and the host
cannot access the port.
• Wait for a while, then try the operation again.
•
If the application software is installed in the host to monitor the volume,
terminate the application.
Causes: When you are operating
Remote Web Console,
time-out occurs frequently.
•
The load on the Remote Web Console computer is too heavy, so the Remote
Web Console computer cannot respond to the SVP.
• The period of time until time-out occurs is set too short.
Solutions:
• Wait for a while, then try the operation again.
•
Verify the environment parameter setting for the Remote Web console RMI
time-out period.
For information about how to set the RMI time-out period, see the HP
XP24000/XP20000 Remote Web Console User Guide.
Procedure to Recover a Blocked Pool
When a pool is blocked, you need to recover the following (in the order that they appear):
•
pool-VOLs
•
pool
•
XP Snapshot pairs
•
V-VOLs
This section describes the procedures to recover the blocked pool.
•
Recovery of the pool-VOLs. If the pool-VOL is blocked, call HP technical support.
•
Recovery of the pool. To recover the pool:
1. Display the Pool window.
2. Select and right-click the blocked pool in the Pool tree in the Pool window. A menu is displayed.
3. Select the Restore Pool command from the menu. A confirmation message is displayed
asking if it is OK to restore the selected pool.
4. Click OK. The icon of the selected pool changes to the icon which indicates the normal status.
5. Click Apply. The confirmation message indicating if it is OK to apply the setting to the storage
system is displayed.
96 Troubleshooting