HP Color LaserJet CP1215 Printer - Manual (Page 87)

Use the HP Color LaserJet CP1210 Series Toolbox to troubleshoot print-quality
problems
From the HP Color LaserJet CP1210 Series Toolbox software you can print a page that helps identify
which print cartridge is causing the problem. The print-quality troubleshooting page prints five bands of
color, which are divided into four overlapping sections. By examining each section, you can isolate the
problem to a particular cartridge.
Section Print-cartridge
1 Yellow
2 Cyan
3 Black
4 Magenta
● If a mark or spot appears in only one section, replace the print cartridge that corresponds to that
section.
● If a mark or line appears in more than one section, replace the print cartridge that matches the
color of the mark or line.
● If a repeating pattern of dots, marks, or lines appears on the page, clean the product. See Clean
the product on page 55 . After cleaning the product, print another print-quality troubleshooting page
to see if the defect is gone.
Print the print-quality troubleshooting page
1. Open the HP Color LaserJet CP1210 Series Toolbox. See View HP Color LaserJet CP1210 Series
Toolbox on page 43 .
2. Click the Help folder, and then click the Troubleshooting page.
3. Click the Print button, and then follow the directions on the printed pages.
Calibrate the product
If you experience any print-quality problems, calibrate the product.
1. Open the HP Color LaserJet CP1210 Series Toolbox. See View HP Color LaserJet CP1210 Series
Toolbox on page 43 .
2. Click the Device Settings folder, and then click the Print Quality page.
3. In the area for Color Calibration, click Calibrate to calibrate the product immediately.
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