HP LaserJet Pro 400 Printer M401 series - Manual (Page 126)

Solve walk-up USB printing problems
NOTE: This section applies only to the HP LaserJet Pro 400 M401dn Printer and HP LaserJet Pro 400
M401dw Printer models.
● The USB Flash Drive menu does not open when you insert the USB accessory
● The file does not print from the USB storage accessory
● The file that you want to print is not listed in the USB Flash Drive menu
The USB Flash Drive menu does not open when you insert the USB
accessory
1. You might be using a USB storage accessory or a file system that this product does not support.
Save the files on a standard USB storage accessory that uses File Allocation Table (FAT) file
systems. The product supports FAT12, FAT16, and FAT32 USB storage accessories.
2. If another menu is already open, close that menu and then reinsert the USB storage accessory.
3. The USB storage accessory might have multiple partitions. (Some USB storage accessory
manufacturers install software on the accessory that creates partitions, similar to a CD.) Reformat
the USB storage accessory to remove the partitions, or use a different USB storage accessory.
4. The USB storage accessory might require more power than the product can provide.
a. Remove the USB storage accessory.
b. Turn the product off and then on.
c. Use a USB storage accessory that has its own power supply or that requires less power.
5. The USB storage accessory might not be functioning correctly.
a. Remove the USB storage accessory.
b. Turn the product off and then on.
c. Try printing from another USB storage accessory.
The file does not print from the USB storage accessory
1. Make sure paper is in the tray.
2. Check the control panel for messages. If paper is jammed in the product, clear the jam.
114 Chapter 5 Solve problems ENWW