HP OneView - Manual (Page 225)

29.4.9 Restart or shutdown failure
Possible cause and recommendation Symptom
Internal server error
Minimum required privileges: Infrastructure administrator
1. Retry the shutdown action.
2. If the problem persists, create a support dump .
3. Contact your authorized support representative and provide them with the support dump.
For information on contacting HP, see “How to contact HP” (page 247) .
The appliance did not
shut down
Internal server error
Minimum required privileges: Infrastructure administrator
1. Retry the restart action.
2. If the problem persists, create a support dump. For information, see “Create a support dump
file” (page 219) .
3. Contact your authorized support representative and provide them with the support dump.
For information on contacting HP, see “How to contact HP” (page 247) .
Cannot restart the
appliance after a
shutdown
29.4 Troubleshooting the appliance 225