HP Color LaserJet Enterprise CP5525 Printer series - Manual (Page 220)

The product name, IP address, or Bonjour host name does not appear in the product list in the Printer Setup Utility
or the Print & Fax list.
Cause Solution
The product might not be ready. Make sure that the cables are connected correctly, the product is on,
and the Ready light is on. If you are connecting through a USB or
Ethernet hub, try connecting directly to the computer or use a
different port.
The wrong connection type might be selected. Make sure that USB, IP Printing, or Bonjour is selected, depending
on the type of connection that exists between the product and the
computer.
The wrong product name, IP address, or Bonjour host name is being
used. Print a configuration page to check the product name, IP address, or
Bonjour host name. Verify that the name, IP address, or Bonjour host
name on the configuration page matches the product name, IP
address, or Bonjour host name in the Printer Setup Utility or the Print
& Fax list.
The interface cable might be defective or of poor quality. Replace the cable with a high-quality cable.
The printer driver does not automatically set up your selected product in the Printer Setup Utility or the Print & Fax
list.
Cause Solution
The product might not be ready. Make sure that the cables are connected correctly, the product is on,
and the Ready light is on. If you are connecting through a USB or
Ethernet hub, try connecting directly to the computer or use a
different port.
The product software might not have been installed or was installed
incorrectly. Make sure that the product PPD is in the following hard-drive folder:
● Mac OS X 10.4: Library/Printers/PPDs/Contents/
Resources/<lang>.lproj
, where <lang> is the two-letter
language code for the language that you are using.
● Mac OS X 10.5 and 10.6: Library/Printers/PPDs/
Contents/Resources
If necessary, reinstall the software. See the getting started guide for
instructions.
The Postscript Printer Description (PPD) file is corrupt. Delete the .GZ file from the following hard-drive folder:
● Mac OS X 10.4: Library/Printers/PPDs/Contents/
Resources/<lang>.lproj
, where <lang> is the two-letter
language code for the language that you are using.
● Mac OS X 10.5 and 10.6: Library/Printers/PPDs/
Contents/Resources
Reinstall the software. See the getting started guide for instructions.
The interface cable might be defective or of poor quality. Replace the interface cable with a high-quality cable.
204 Chapter 11 Solve problems ENWW