HP Color LaserJet Enterprise CP5525 Printer series User Manual
Page 222
When connected with a USB cable, the product does not appear in the Printer Setup Utility or the Print & Fax list
after the driver is selected.
Cause
Solution
This problem is caused by either a software or a hardware
component.
Software troubleshooting
●
Check that your Macintosh supports USB.
●
Verify that your Macintosh operating system is Mac OS X 10.4
or later.
●
Ensure that your Macintosh has the appropriate USB software
from Apple.
Hardware troubleshooting
●
Check that the product is turned on.
●
Verify that the USB cable is connected correctly.
●
Check that you are using the appropriate high-speed USB
cable.
●
Ensure that you do not have too many USB devices drawing
power from the chain. Disconnect all of the devices from the
chain, and connect the cable directly to the USB port on the
host computer.
●
Check to see if more than two nonpowered USB hubs are
connected in a row on the chain. Disconnect all of the devices
from the chain and connect the cable directly to the USB port
on the host computer.
NOTE:
The iMac keyboard is a nonpowered USB hub.
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Chapter 11 Solve problems
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