104 chapter 8 solve problems enww – HP LASERJET PRO P1102w User Manual

Page 118

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Table 8-3

Problems in Mac OS X (continued)

The printer driver does not automatically set up the selected product in the Printer Setup Utility or the Print & Fax
list.

Cause

Solution

The product software might not have been installed or was installed
incorrectly.

Make sure that the product PPD is in the following hard-drive folder:

Mac OS X v10.4: Library/Printers/PPDs/
Contents/Resources/<lang>.lproj, where <lang> is
the two-letter language code for the language that you are
using.

Mac OS X v10.5 and v10.6: Library/Printers/
PPDs/Contents/Resources

If necessary, reinstall the software. See the getting started guide for
instructions.

The Postscript Printer Description (PPD) file is corrupt.

Delete the .GZ file from the following hard-drive folder:

Mac OS X v10.4: Library/Printers/PPDs/
Contents/Resources/<lang>.lproj, where <lang> is
the two-letter language code for the language that you are
using.

Mac OS X v10.5 and v10.6: Library/Printers/
PPDs/Contents/Resources

Reinstall the software. See the getting started guide for instructions.

The interface cable might be defective or of poor quality.

Replace the interface cable with a high-quality cable.

A print job was not sent to the product that you wanted.

Cause

Solution

The print queue might be stopped.

Restart the print queue. Open print monitor and select Start
Jobs
.

The wrong product name is being used. Another product with the
same or similar name might have received your print job.

Print a configuration page to check the product name. Verify that the
name on the configuration page matches the product name in the
Printer Setup Utility or Print & Fax list.

You are unable to print from a third-party USB card.

Cause

Solution

This error occurs when the software for USB products is not installed. When adding a third-party USB card, you might need the Apple

USB Adapter Card Support software. The most current version of this
software is available from the Apple Web site.

104

Chapter 8 Solve problems

ENWW

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