HP Color LaserJet 2550 Printer series User Manual

Page 88

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The printer pulls paper or print media from the wrong tray.

Cause

Solution

The Source (tray) selection might be incorrect.

●

For Windows, ensure that the Source is selected from
the Print dialog box (which is part of the program) if
possible or from the printer driver. If you select the
Source in the printer driver and then select a different
Source in the Print dialog box, the Source setting in the
printer driver changes to match the Source setting in
the Print dialog box.

●

For Macintosh, set the Source in the Print dialog box.

●

Remove any print media from other trays to make the
printer select from the tray that you want.

The Type or Size setting does not match the size of paper
or print media that is loaded in the tray.

Using the HP Toolbox, change the Type or Size setting for
the tray to match the size of print media that is loaded.

Media is loaded in tray 1.

Remove any media from tray 1. The printer pulls from tray 1
if you did not specify a tray that had a compatible size or
type loaded and tray 1 is unconfigured.

Printer does not pull paper from optional tray 2 or optional tray 3.

Cause

Solution

The rear paper length guide (optional tray 2) or the rear
paper stop (optional tray 3) is set incorrectly.

To set the rear guides properly, see

Loading optional tray 2

Loading optional tray 3

The tray is not recognized in the printer driver.

Set the printer driver to recognize the tray as follows:

Windows: Click Start, point to Settings, and click Printers.
Right-click the printer name, and click Properties. Click the
Configure tab or the Device Settings tab. Select the
correct tray as an installed option.

Mac OS X: (OS 9.x setup might vary): Open Print Center
and click the HP color LaserJet print queue. Click Printers,
and then click Show Info. Click Installable Options, and
select correct tray. Click Apply Changes.

If the printer does not pull paper from either tray, the paper
might be the problem.

●

Try a different type or brand of paper.

●

Ensure that you are using a high-quality paper made for
laser printers. Coated and photo papers are not
supported. See

Print-media specifications

. To order,

see

Accessories and ordering information

The printer does not recognize the tray.

Turn the printer off then on.

The separation pad and the pickup rollers might be worn.