HP Color LaserJet 2550 Printer series - Manual (Page 96)

The printer name, IP address, or Rendezvous host name does not appear in the printer list box in the print center.
Cause Solution
The printer might not be ready. Make sure the cables are connected correctly, the printer is
on, and the ready light is on. If connecting through a USB or
Ethernet hub, try connecting directly to the computer or use
a different port.
The wrong connection type might be selected. Make sure that USB, IP Printing, or Rendezvous is selected,
depending on the type of connection that exists between the
printer and the computer.
The wrong printer name, IP address, or Rendezvous host
name is being used. Check the printer name, IP address, or Rendezvous host
name by printing a configuration page. (Briefly press
( G
O
) and ( C
ANCEL
J
OB
) simultaneously.) Verify that the
name, IP address, or Rendezvous host name on the
configuration page matches the printer name, IP address, or
Rendezvous host name in the Print Center.
The interface cable might be defective or of poor quality. Replace the interface cable. Make sure to use a high-quality
cable.
The printer driver does not automatically set up your selected printer in Print Center.
Cause Solution
The printer might not be ready. Make sure the cables are connected correctly, the printer is
on, and the ready light is on. If connecting through a USB or
Ethernet hub, try connecting directly to the computer or use
a different port.
The printer software might not have been installed or was
installed incorrectly. Make sure that the HP color LaserJet 2550 PPD is in the
following hard drive folder:
Library/Printers/PPDs/
Contents/Resources/<lang>.lproj
, where “<lang>”
represents the two-letter language code for the language
you are using. If necessary, reinstall the software. See the
getting started guide for instructions.
The Postscript Printer Description (PPD) file is corrupt. Delete the PPD file from the following hard drive folder:
Library/Printers/PPDs/Contents/Resources/
<lang>.lproj
, where “<lang>” represents the two-letter
language code for the language you are using. Reinstall the
software. See the getting started guide for instructions.
The printer might not be ready. Make sure the cables are connected correctly, the printer is
on, and the ready light is on. If connecting through a USB or
Ethernet hub, try connecting directly to the computer or use
a different port.
The interface cable might be defective or of poor quality. Replace the interface cable. Make sure to use a high-quality
cable.
Problems with Mac OS X (continued)
86 Chapter 7 Problem solving ENWW