HP Systems Insight Manager - Manual (Page 116)

•
Extension
The number of days that this warranty has been extended.
•
Wty: HP HW Maintenance Onsite Support
The warranty start and end date is listed for each warranty item along with the following
information:
◦ Status
The possible values are:
– A: Active
– F: The start date is in the future
– X: Expired
– E: There is no end date
– I: The agreement is informal. This status might mean that the agreement is not
finalized.
– B: Delivery blocked
– C: Cancelled
◦ Service Level
The level of service specified in the warranty. This includes the amount of time HP has to
react to an issue, the time to resolution for a set of issues, and the type of response HP
will use to react to an issue.
◦ Deliverables
A description of services offered with this warranty, for example, onsite support or parts
and materials.
•
Wty: HP Support for Initial Setup
◦ Status
The possible values are:
– A: Active
– F: The start date is in the future
– X: Expired
– E: There is no end date
– I: The agreement is informal. This status might mean that the agreement is not
finalized.
– B: Delivery blocked
– C: Cancelled
◦ Service Level
The level of service specified in the warranty. This includes the amount of time HP has to
react to an issue, the time to resolution for a set of issues, and the type of response HP
will use to react to an issue.
◦ Deliverables
A description of services offered with this warranty, for example, onsite support or parts
and materials.
116 Contract and warranty