HP DesignJet 500 - Manual (Page 116)

Media & Ink Introduction Front-Panel Other Index Solutions
Solving
Problems
Image Quality
Problems
Ink Supply
Problems
Media Problems Image Error Other Problems Getting Help
Printer
Options
 If there is an Error Code on the front-panel, note
this down refer to Message Descriptions .
 The computer you are using.
 Any special equipment or software you are using
(for example, spoolers, networks, switch-boxes,
modems, or special software drivers).
 The cable you are using (by part number) and
where you purchased it.
 The type of interface used on your printer (parallel,
or network).
 The software name and version you are currently
using.
 If the problem is a system error it will have a error
number; record the error number and have it
ready. See
File Size and Memory Usage .
 If possible print out the following reports. See
Internal Prints and FAX them to the support center
helping you:
– Usage report
– Service print.
– Current Configuration