HP DesignJet 500 - Manual (Page 227)

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6. Clean the exposed part of the wheels as shown
below with a slightly-damp absorbent lint-free
cloth. It is important that the cloth is not too dirty,
otherwise you will leave too much moisture behind
and the wheels will not work well.
To turn the platen wheels so that you can clean the
whole circumference, perform the following:
7. Close the window of the printer.
8. Select the Printer setup menu in the
front-panel.
9. Select ‘Utilities’ in the Printer setup
menu and press the Enter key.
10. Select ‘Clean platen’ in the Utilities menu and
press the Enter key.
11. Select ‘Clean now …’ in the Utilities menu and
press the Enter key.
12. Select the ‘Manual’ option and press the Enter
key.
13. Open the printer window.
14. Use the
↓
&
↑
keys to move the wheels through a
fifth of a turn.
WARNING Do not touch the rotating wheels
directly with your hands.
15. Clean the exposed part of the wheels.
16. Repeat steps 14 and 15 three more times to clean
the whole circumference of the wheels.
17. Close window to exit.