Aalborg GFC - Manual (Page 5)

1
1. UNPACKING THE GFC MASS FLOW CONTROLLER
1.1 Inspect Package for External Damage
Your GFC Mass Flow Controller was carefully packed in a sturdy cardboard car-
ton, with anti-static cushioning materials to withstand shipping shock. Upon
receipt, inspect the package for possible external damage. In case of external
damage to the package contact the shipping company immediately.
1.2 Unpack the Mass Flow Controller
Open the carton carefully from the top and inspect for any sign of concealed ship-
ping damage. In addition to contacting the shipping carrier please forward a copy
of any damage report to your distributor or Aalborg
7 directly.
When unpacking the instrument please make sure that you have all the items indi-
cated on the Packing List. Please report any shortages promptly.
1.3 Returning Merchandise for Repair
Please contact the customer service representative of your distributor or Aalborg
7
if you purchased your Mass Flow Controller directly, and request a Return
Authorization Number (RAN). Equipment returned without an RAN will not
be accepted. Aalborg
7 reserves the right to charge an evaluation fee for equip-
ment returned under warranty claims if the instruments are tested to be free from
warrantied defects.
Shipping charges are borne by the customer. Items returned “collect” will
not be accepted!
It is mandatory that any equipment returned for servicing be purged and neutral-
ized of any dangerous contents including but not limited to toxic, bacterially infec-
tious, corrosive or radioactive substances. No work shall be performed on a
returned product unless the customer submits a fully executed, signed SAFETY
CERTIFICATE. Please request form from the Service Manager.