Axis Communications 231D+/232D+ - Manual (Page 53)

53 AXIS 231D+/232D+ - Troubleshooting
Emergency Recovery Procedure
If power or the network connection to the AXIS 231D+/232D+ is lost during the upgrade,
the process will fail and the unit will become unresponsive. A flashing red Network LED
indicates a failed upgrade. To recover the unit, follow the steps below. The serial number is
found on the label on the product casing.
1. Unix/Linux - From the command line, type the following:
arp -s <IP address of AXIS 231D+/232D+> <Serial number> temp
ping -s 408 <IP address of AXIS 231D+/232D+>
Windows - From a command/DOS prompt, type the following:
arp -s <IP address of AXIS 231D+/232D+> <Serial number>
ping -l 408 -t <IP address of AXIS 231D+/232D+>
Note:
the ping -l command is the lower-case letter (L)
2. If the unit does not reply within a few seconds, restart it and wait for a reply. Press
CTRL+C to stop Ping.
3. Open a browser and type in the AXIS 231D+/232D+’s IP address. In the page that
appears, use the Browse button to select the upgrade file to use, e.g. axis231d.bin or
axis232d.bin. Then click the Load button to restart the upgrade process.
4. After the upgrade has completed (1-10 minutes), the unit will automatically restart and
show a steady green on the Power LED and flashing green or amber on the Network
LED.
5. Reinstall the AXIS 231D+/232D+.
If the emergency recovery procedure does not get the AXIS 231D+/232D+ up and running
again, please contact Axis support at www.axis.com/techsup/
Support
If you contact Axis Customer Services, please help us help you resolve your problems
expediently by providing a server report, log file and a brief description of the problem.
Server Report - go to Setup > System Options > Support Overview. The server report
contains important information about the server and its software, as well as a list of the
current parameters.
Log file - go to Setup > System Options > Logs & Reports. The Log file records events
within the unit since the last restart of the system and can prove a useful diagnostic tool
for troubleshooting.