Sony RM-NU1 - Manual (Page 72)

72 GB
Troubleshooting
Troubleshooting
If a problem occurs while operating the unit,
follow the steps described below before consulting
your nearest Sony dealer. If an error message
appears, it is recommended that you make a note of
its contents for reference.
1
Check to see if the problem is listed
in this “Troubleshooting” section.
2
Check the following customer
support site.
• For customers in the USA:
http://www.esupport.sony.com/
• For customers in Canada:
English:
http://www.sony.ca/ElectronicsSupport/
French:
http://fr.sony.ca/ElectronicsSupport/
• For customers in Europe:
http://support.sony-europe.com/
You will find the latest support information
and a FAQ at this web site.
3
If, after steps 1 and 2, you still
cannot solve the problem, consult
your nearest Sony dealer.
If the problem persists after doing all of the
above, consult your nearest Sony dealer.
When bringing the unit in for repairs, be sure
to bring in the entire system (main unit,
remote control charger, and AC power
adaptor).
How to reset the unit
It is usually unnecessary to reset this unit.
However, on rare occasions, the unit enters an
abnormal state and stops responding to buttons or
on-screen operations. In this case, reset the unit by
pressing RESET on the rear panel.
To reset the unit, press RESET using a long, thin
object, such as a small pin, to reboot the system.
, Place the unit on the remote control charger after
connecting the AC power adaptor to the charger and
the power cord to a wall outlet firmly (page 18).
, If the measure above does not solve the problem,
reset the unit. Refer “How to reset the unit” on this
page.
, Reset the unit. Refer “How to reset the unit” on this
page.
, Check the nature of the error.
, Move the unit and the wireless LAN router/access
point closer to each other and perform the setup
again.
, Check the settings of the router/wireless LAN router/
access point and perform the setup again. For details
on the settings of the devices, refer to the operating
instructions of the devices.
, Wireless networks are influenced by electromagnetic
radiation emitted by microwave ovens and other
devices. Move the unit away from these devices.
, Make sure that the router/wireless LAN router/access
point is turned on.
Power
The unit does not turn on.
The unit does not turn off.
Network connection
An error message appears.
The unit cannot connect to the network.