Sony SVR-3000 - Manual (Page 106)

P r i v a c y a n d S e r v i c e
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example: your name, address, telephone number, and e-
mail address. Contact Information is a subset of Account
Information and is thus linked to your DVR’s Service
Number.
b “Service Information” means information necessary for
TiVo to provide service to your DVR. Examples of
Service Information include your software version
number, your TV programming source, level of service,
and the success status of the last attempted service call
(i.e., daily call). This information is always transmitted to
TiVo during a service call.
1.2 “Personally Identifiable Viewing Information” means
information about the viewing choices that you and those in
your household make while using your DVR, if that
information is linked to or associated with your Account
Information. The DVR stores your viewing information so
that it may recommend viewing choices and personalize your
viewing experience. We have worked very hard to design our
system to ensure that no Personally Identifiable Viewing
Information may be sent to TiVo without your express
consent. You may choose to consent to TiVo’s collection of
Personally Identifiable Viewing Information by changing
your privacy preferences as provided in Section 4.1.
1.3 “Anonymous Viewing Information” means information
about viewing choices that you and those in your household
make while using your DVR, but is not associated with or
linked to any other information TiVo has about your account.
Your DVR sends Anonymous Viewing Information to TiVo
on an ongoing basis. This information allows TiVo to know
that a subscriber from a particular zip code watched certain
programming but we are unable to associate those viewing
choices with you. You may request that TiVo block the
collection of Anonymous Viewing Information from your
DVR as described in Section 4.1.
1.4 “Diagnostic Information” means a log file containing
detailed information about the operation of a DVR, such as
memory consumption, user interface response time, disk
space, enclosure temperature, and enclosure fan speed. TiVo
collects Diagnostic Information Logs for a small number of
randomly sampled DVRs for quality control and technical
troubleshooting purposes. Diagnostic Information Logs
contain your DVR’s Service Number and are thus associated
with your Account Information. You may request that TiVo
block the collection of Diagnostic Information Logs from
your DVR as described in Section 4.1.
1.5 “Commerce Information” means personally identifiable
information that enables a commerce partner to fulfill your
request to participate in a promotion or transaction. From time
to time, TiVo may present special offers and/or enable you to
purchase goods and services from TiVo, or third party