Sony SVR-3000 User Manual
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P r i v a c y a n d S e r v i c e
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C h a p t e r 7
(including Service Information) to enable us to provide your
DVR with the TiVo service.
If you would like to change your privacy preferences, you
must either (a) send TiVo a signed written request, (b) call us
at 1-877-367-8486 to request a change.
4.2 Review and Update of Account Information. We believe
you have a right to know the Account Information collected
and stored by TiVo and to update or change any Account
Information you believe is incorrect. You may make a request
by telephone, mail, or via the web (when available) to review
your Account Information and we will mail you a printout of
your Account Information. If you request that certain Account
Information be changed, we will make the changes to the
extent commercially practicable. In addition, we will take
commercially reasonable steps to propagate those changes to
third parties with whom we may have shared your Account
Information pursuant to this Privacy Policy.
4.3 How to Delete Information. Should you decide to
discontinue your TiVo service, you may make that request by
telephone or mail and we will suspend billing for the TiVo
service. After you discontinue the TiVo service, TiVo will
maintain your Account Information only as long as necessary
for business purposes. In addition, although we delete your
Account Information from our “live” database, your Account
Information may remain in our archives and records until it is
routinely destroyed.
5 Comment Regarding Children. TiVo feels strongly about
protecting the privacy of children and encourages parents to
be involved in the television viewing of their minor children
by, for example, limiting the types of content minor children
can watch.
6 Separate Rules for the TiVo Website. We have a separate
privacy policy that covers general browsing activities on our
website. However, if you register for TiVo service on the Web,
or log in to your account preferences page (when available) to
make changes to your account or request services, this Privacy
Policy will apply to the Subscriber Information you provide to
us in those instances.
7 Security of Subscriber Information. When you contact us by
email or phone regarding your account, we ask you for certain
Account Information—in order to verify your identity—
before accepting requests to make changes to the account. We
take these steps to ensure that only you or a household
member who knows your Account Information will be able to
access or change your Subscriber Information.
TiVo uses industry-standard methods such as encryption to
secure the communication of viewing information from your
DVR to TiVo. In addition, TiVo uses industry-standard