Sony STR-DA5500ES User Manual
Page 187
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There is no sound, or only a very low-
level sound is heard from the center/
surround/surround back speakers.
• Check that the speaker settings are
appropriate using the Auto Calibration
settings menu or “Speaker Pattern” in the
Speaker settings menu. And then check
that sound is output from each speaker
correctly, using “Test Tone” in the Speaker
settings menu.
• Select the “HD-D.C.S.” sound field
• Adjust the speaker level (page 131).
• Make sure the center/surround speaker (s)
is (are) set to either “SMALL” or
“LARGE.”
There is no sound from the surround
back speakers.
• Some discs have no Dolby Digital
Surround EX flag even though the
packages have Dolby Digital Surround EX
logos.
There is no sound from the subwoofer.
• Check that the subwoofer is connected
correctly and securely.
• Make sure you have turned on your
speaker.
• When all speakers are set to “LARGE”
and “Neo:6 Cinema,” or “Neo:6 Music” is
selected, there is no sound from the
subwoofer.
The surround effect cannot be
obtained.
• Make sure the sound field function is on
(press MOVIE or MUSIC).
• Sound fields do not work when DTS-HD
signals with a sampling frequency of
88.2 kHz and higher are being received.
• Sound fields do not work when Dolby
TrueHD signals with a sampling
frequency of 176.4 kHz and higher are
being received.
Dolby Digital or DTS multi-channel
sound is not reproduced.
• Check that the DVD, etc. you are playing
is recorded in Dolby Digital or DTS
format.
• When connecting the DVD player, etc., to
the digital input jacks of this receiver,
make sure the setting for the digital audio
output of the connected component is
available.
Recording cannot be carried out.
• Check that the components are connected
correctly (page 27).
• Select the source component (page 62).
The MULTI CHANNEL DECODING lamp
does not light up in blue.
• Check that the playback component is
connected on a digital jack and the input is
selected properly on this receiver.
• Check whether the input source of the
software being played back corresponds to
the multi-channel format.
• Check whether the setup on the playback
component is set to multi-channel sound.
• Check to make sure the selected audio
(digital) input jack is not assigned to other
inputs in “Input Assign” in the Input menu
(page 118).
There is no sound from the component
connected to the DIGITAL MEDIA PORT
adapter.
• Adjust the volume of this receiver.
• The DIGITAL MEDIA PORT adapter
and/or component is not connected
correctly. Turn off the receiver, then
reconnect the DIGITAL MEDIA PORT
adapter and/or component.
• Check the DIGITAL MEDIA PORT
adapter and/or component device to make
sure it supports this receiver.