Kodak 500 - Manual (Page 48)

42 www.kodak.com/go/support
Troubleshooting
Transfer/communication problems
Nothing
happens when
you try to print
from a
Bluetooth
technology
enabled device ■ The internal Bluetooth radio is off. Press the Bluetooth button, then try
again.
■ Move within range of the Bluetooth radio signal (30 ft, or 10 m).
■ The device does not find the printer. On the device, turn wireless
technology on, then repeat the discovery process.
■ The device does not use an OPP or FTP profile.
If... Try one or more of the following
Nothing happens
when you try to
transfer pictures to
the computer ■ Press the Transfer button, , on the photo printer.
■ Check the power and USB connections from the photo printer to the
computer (
page 19 ).
■ Check USB connections between the photo printer and the USB
device.
■ Close unnecessary software applications, and minimize remaining
application windows. Follow any messages on the screen that may
have been hidden by other windows.
■ Disconnect then reconnect the USB cable from the photo printer to
the computer (
page 19 ).
■ Make sure Kodak EasyShare software is installed ( page 17 ). Install if
necessary. If you choose Custom installation, make sure to install the
printer driver.
■ Uninstall, then reinstall Kodak EasyShare software ( page 17 ).
■ Make sure your computer meets the minimum system requirements.
Upgrade your system if necessary.
If... Try the following