Konica Minolta bizhub 282 - Manual (Page 271)

8 Troubleshooting
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Chapter 8
The data was re-
ceived, but the image
cannot be viewed. IP Scanner has not started up. Start up IP Scanner, check for new
transmissions, and then replace the re-
ceived data file with the image file.
An application that allows im-
ages to be viewed is not in-
stalled, or the application is
installed, but is not linked to
images. Install the viewing application.
Link the file to a viewing application
that allows you to view TIFF and PDF
files.
An error occurred while the
image was converted by IP
Scanner or the file was not
created correctly. That file is unusable.
Exit ImageReceiver, and then send the
scan again.
If the image resolution is high, reduce
the resolution or decrease the number
of pages before scanning.
Transmission from a
terminal or reception
to a computer cannot
be interrupted. It takes some time to interrupt
the operation. Wait until the operation is interrupted.
To interrupt the operation quickly, exit
ImageReceiver. However, data already
received at the computer but not yet
processed with IP Scanner will be de-
leted.
The message “Failed
to connect to ma-
chine” appears. The machine has not been
turned on. Turn on the machine.
The device IP address entered
in IP Scanner is incorrect. Correct the IP address.
The TCP/IP setting for the
computer is incorrect. Check the network settings on the
computer.
Use of TCP/IP from this ma-
chine has been prohibited. Check with the administrator of the
machine.
The computer is not connect-
ed to a network. Check the network connections for the
computer.
The LAN cable is not connect-
ed. Check that the LAN cable is correctly
connected.
Although SSL settings are en-
abled, no certificate is in-
stalled. Install a certificated. For details, refer
to the User’s Guide [Network Scanner
Operations].
Although SSL settings are en-
abled, a version of Internet Ex-
plorer that is earlier than 5.0 is
used. Use Internet Explorer 5.0 or later.
Although SSL settings are en-
abled, the encryption level for
Internet Explorer is less than
56 bits. Obtain the encryption pack from the
Microsoft Web site and install it.
A Security Alert message ap-
pears. Install a certificate.
Problem Cause Remedy