Konica Minolta Bizhub 215 - Manual (Page 81)

bizhub 215 9-2
9.1 Error of TWAIN driver 9
9 Troubleshooting
9.1 Error of TWAIN driver
Tips
- Checking of the network cable is available only when optional Network Card NC-504 or Image Con-
troller IC-209 is installed.
- The ADF is an option.
Message Cause Correction action
Control Panel:
[PC CONNECTION FAILED]
Computer:
[Read Data Error]
[Scanner not ready] • This machine has not start-
ed.
• A system crash occurred on
the computer or the machine
during transmission.
• Either USB cable or network
cable failed to be correctly
connected during transmis-
sion.
(1) Turn the machine OFF and
check that the USB cable and
network cable are connected
correctly.
(2) If the USB cable and network
cable connections are found in
order, turn the machine ON
again.
(3) If the problem persists, con-
tact your service representative.
Control Panel:
[Original. doc.jam]
Computer:
[Document JAM on machine] • Paper jam inside the ADF.
• Jammed paper has not been
completely removed from the
ADF.
• Open the Left Cover and the
ADF and remove all jammed
paper.
• For details on remedial ac-
tions, refer to [User's Guide
Copy Operations].
• When all jammed paper is re-
moved, the memory size (in
%) returns to the initial value.
Computer:
[Scanner Busy]
• If TWAIN scan and a copying
job are run simultaneously,
this machine may stop dur-
ing scan processing. • Wait until the copying or
scanning process ends.
Control Panel:
(Different messages appear de-
pending on the type of error. )
Computer:
[Machine error] • While scanning with the ADF,
either the ADF or Left Cover
is open. • For details, refer to [User's
Guide Copy Operations].
• When all jammed paper is re-
moved, the memory size (in
%) returns to the initial value.
• A problem exists with the
command transmission be-
tween TWAIN driver and this
machine. • Check this machine and the
USB cable or Network cable.
Computer:
[Read Data Error]
• An error has occurred while
scanning data from this ma-
chine. (1) Turn the machine OFF and
check that the USB cable and
network cable are connected
correctly.
(2) If the USB cable and network
cable connections are found in
order, turn the machine ON
again.
(3) If the problem persists, con-
tact your service representative.
Control Panel:
[SET ORIGINAL TO ADF]
Computer:
[ADF (Duplex) No Paper] • The original is not set on the
ADF. • Set the original on the ADF.