Toshiba Qosmio G20 (PQG21) - Manual (Page 183)

User’s Manual 10-13
Troubleshooting
USB mouse
USB
Refer also to your USB device’s documentation.
Problem Procedure
On-screen pointer
does not respond to
mouse operation
The system might be busy. If the pointer is shaped
as an hourglass, wait for it to resume its normal
shape and try again to move it.
Make sure the mouse is properly connected to the
USB port.
Double-clicking
does not work
Try changing the double-click speed setting in the
mouse control utility.
1. Click start, click Control Panel, click Printers
and Other Hardware and select Mouse icon.
2. Click the Buttons tab.
3. Set the double-click speed as required and click
OK.
The mouse pointer
moves too fast or
too slow
Try changing the speed setting in the mouse
control utility.
1. Click start, click Control Panel, click Printers
and Other Hardware and select Mouse icon.
2. Click the Pointer Options tab.
3. Set the speed as required and click OK.
The mouse pointer
moves erratically
The mouse might be dirty. Refer to your mouse
documentation for instructions on cleaning.
If problems persist, contact your dealer.
Problem Procedure
USB device does
not work
Check for a firm cable connection between the USB
ports on the computer and the USB device.
Make sure the USB device drivers are properly
installed. Refer to your Windows XP documentation
for information on checking the drivers.
If you are using an operating system that does not
support USB, you can still use a USB mouse and/or
USB keyboard. If these devices do not work, make
sure the USB KB/Mouse Legacy Emulation item in
HW Setup is set to Enabled.
If problems persist, contact your dealer.