Document Outline

• Administrator’s Guide
  • Contents
  • About This Book
    • Using This Guide
    • Remote Desktop Help
      • Notation Conventions
    • Where to Find More Information About Apple Remote Desktop
  • Using Apple Remote Desktop
    • Administering Computers
      • Deploying Software
      • Taking Inventory
      • Housekeeping
    • Supporting Users
      • Providing Help Desk Support
      • Interacting with Students
    • Finding More Information
  • Getting to Know Remote Desktop
    • Remote Desktop Human Interface Guide
      • Remote Desktop Main Window
      • Task Dialogs
      • Control and Observe Window
      • Multiple-Client Observe Window
      • Report Window
      • Changing Report Layout
    • Configuring Remote Desktop
      • Customizing the Remote Desktop Toolbar
      • Setting Preferences for the Remote Desktop Administrator Application
    • Interface Tips and Shortcuts
  • Installing Apple Remote Desktop
    • System Requirements for Apple Remote Desktop
      • Network Requirements
    • Installing the Remote Desktop Administrator Software
    • Setting Up an Apple Remote Desktop Client Computer for the First Time
    • Upgrading the Remote Desktop Administrator Software
    • Upgrading the Client Software
      • Method #1—Remote Upgrade Installation
      • Method #2—Manual Installation
      • Upgrading Apple Remote Desktop Clients Using SSH
    • Creating a Custom Client Installer
    • Considerations for Managed Clients
    • Removing or Disabling Apple Remote Desktop
      • Uninstalling the Administrator Software
      • Disabling the Client Software
      • Uninstalling the Client Software from Client Computers
  • Organizing Client Computers Into Computer Lists
    • Finding and Adding Clients to Apple Remote Desktop Computer Lists
      • Finding Clients by Using Bonjour
      • Finding Clients by Searching the Local Network
      • Finding Clients by Searching a Network Range
      • Finding Clients by Network Address
      • Finding Clients by File Import
      • Making a New Scanner
    • Making and Managing Lists
      • About Apple Remote Desktop Computer Lists
      • Creating an Apple Remote Desktop Computer List
      • Deleting Apple Remote Desktop Lists
      • Creating a Smart Computer List
      • Editing a Smart Computer List
      • Creating a List of Computers of from Existing Computer Lists
    • Importing and Exporting Computer Lists
      • Transferring Computer Lists from Apple Remote Desktop 3 to a New Administrator Computer
      • Transferring Remote Desktop 2 Computer Lists to a New Remote Desktop 3 Administrator Computer
      • Transferring Old v1.2 Computer Lists to a New Administrator Computer
  • Understanding and Controlling Access Privileges
    • Apple Remote Desktop Administrator Access
      • Setting Apple Remote Desktop Administrator Access Authorization and Privileges Using Local Accounts
    • Apple Remote Desktop Administrator Access Using Directory Services
      • Creating Administrator Access Groups
      • Enabling Directory Services Group Authorization
    • Apple Remote Desktop Guest Access
    • Apple Remote Desktop Nonadministrator Access
    • Virtual Network Computing Access
    • Command-Line SSH Access
    • Managing Client Administration Settings and Privileges
      • Getting an Administration Settings Report
      • Changing Client Administrator Privileges
  • Setting Up the Network and Maintaining Security
    • Setting Up the Network
    • Using Apple Remote Desktop with Computers in an AirPort Wireless Network
    • Getting the Best Performance
    • Maintaining Security
      • Remote Desktop Authentication and Data Transport Encryption
      • Encrypting Observe and Control Network Data
      • Encrypting Network Data During Copy Items and Install Packages Tasks
  • Interacting with Users
    • Controlling
      • Controlling Apple Remote Desktop Clients
      • Control Window Options
      • Switching the Control Window Between Full Size And Fit-To-Window
      • Switching Between Control and Observe Modes
      • Sharing Control with a User
      • Hiding a User’s Screen While Controlling
      • Capturing the Control Window to a File
      • Switching Control Session Between Full Screen and In a Window
      • Sharing Clipboards for Copy and Paste
      • Controlling VNC Servers
      • Setting up a Non–MacOSX VNC Server
      • VNC Control Options
      • Configuring an Apple Remote Desktop Client to be Controlled by a VNC Viewer
    • Observing
      • Changing Observe Settings While Observing
      • Changing Screen Titles While Observing
      • Viewing a User’s Account Picture While Observing
      • Viewing a Computer’s System Status While at the Observe Window
      • Shortcuts in the Multiple Screen Observe Window
      • Observing a Single Computer
      • Observing Multiple Computers
      • Observing a Computer in Dashboard
    • Sending Messages
      • Sending One-Way Messages
      • Interactive Chat
      • Viewing Attention Requests
    • Sharing Screens
      • Sharing a Screen with Client Computers
      • Monitoring a Screen Sharing Tasks
    • Interacting with Your Apple Remote Desktop Administrator
      • Requesting Administrator Attention
      • Canceling an Attention Request
      • Changing Your Observed Client Icon
  • Administering Client Computers
    • Keeping Track of Task Progress and History
      • Enabling a Task Notification Script
      • Getting Active Task Status
      • Using the Task Feedback Display
      • Stopping a Currently Running Task
      • Getting Completed Task History
      • Saving a Task for Later Use
      • Creating and Using Task Templates
      • Editing a Saved Task
    • Installing Software Using Apple Remote Desktop
      • Installing by Package and Metapackage
      • Installing Software on Offline Computers
      • Installing by Using the Copy Items Command
      • Using Installers from Other Companies
    • Upgrading Software
    • Copying Files
      • Copy Options
      • Copying from Administrator to Clients
      • Copying Using Drag and Drop
      • Restoring Items from a Master Copy
    • Creating Reports
      • Collecting Report Data
      • Using a Task Server for Report Data Collection
      • Report Database Recommendations and Bandwidth Usage
      • Auditing Client Usage Information
      • Finding Files, Folders, and Applications
      • Comparing Software
      • Auditing Hardware
      • Testing Network Responsiveness
      • Exporting Report Information
      • Using Report Windows to Work with Computers
    • Maintaining Systems
      • Deleting Items
      • Emptying the Trash
      • Setting the Startup Disk
      • Renaming Computers
      • Synchronizing Computer Time
      • Setting Computer Audio Volume
      • Repairing File Permissions
      • Adding Items to the Dock
      • Changing Energy Saver Preferences
      • Changing Sharing Preferences for Remote Login
      • Setting Printer Preferences
    • Managing Computers
      • Opening Files and Folders
      • Opening Applications
      • Quitting Applications Without Logging Out the User
      • Putting a Computer to Sleep
      • Waking Up a Computer
      • Locking a Computer Screen
      • Displaying a Custom Picture on a Locked Screen
      • Unlocking a Computer Screen
      • Disabling a Computer Screen
      • Logging In a User at the Login Window
      • Logging Out the Current User
      • Restarting a Computer
      • Shutting Down a Computer
      • Starting Up a Computer
    • UNIX Shell Commands
      • Send UNIX Command Templates
      • Executing a Single UNIX Command
      • Executing Scripts Using Send UNIX Command
      • Built-in Command-Line Tools
  • Automating Tasks
    • Working with the Task Server
      • Preliminary Planning for Using the Task Server
      • Setting Up the Task Server
      • Setting Up an Admin Console to Query the Task Server
      • Setting Up Clients to Interface with the Task Server
    • Using Automatic Data Reporting
      • Setting the Client’s Data Reporting Policy
      • Creating a Template Data Reporting Policy
    • Working with Scheduled Tasks
      • Setting Scheduled Tasks
      • Editing Scheduled Tasks
      • Deleting Scheduled Tasks
    • Using Scripting and Automation Tools with Remote Desktop
      • Using AppleScript with Remote Desktop
      • Using Automator with Remote Desktop
  • Icon and Port Reference
    • Client Status Icons
    • Apple Remote Desktop Status Icons
    • List Menu Icons
    • Task Status Icons
    • System Status Icons (Basic)
    • System Status Icons (Detailed)
    • TCP and UDP Port Reference
  • Report Field Definitions Reference
    • System Overview Report
    • Storage Report
    • USB Devices Report
    • FireWire Devices Report
    • Memory Report
    • Expansion Cards Report
    • Network Interfaces Report
    • Network Test Report
    • Administration Settings Report
    • Application Usage Report
    • User History Report
  • AppleScript Remote Desktop Suite
    • Classes and Commands for the Remote Desktop Application.
  • PostgreSQL Schema Sample
  • Index