A troubleshooting – CounterPath Bria iPhone Edition User Guide (Revision 2) User Manual
Page 33
Bria iPhone Edition User Guide
29
A Troubleshooting
More Information
•
You can view Frequently Asked Questions at https://support.counterpath.com/default.asp?W367.
•
You can visit the Bria iPhone Edition forum at forums.counterpath.com > Bria iPhone Edition.
Using Bria Diagnostics
When you have a problem with Bria, customer support may ask you to turn on diagnostics in order to capture
information.
1.
Go to Settings > Advanced Settings and turn Verbose Logging to ON. Click Apply Changes.
2.
Use Bria as instructed by customer support.
3.
When done, go to Settings > Advanced Settings again.
4.
Tap Send Log. A prompt appears. Tap Yes. The collected data is sent to customer support.
A message appears when the data has been successfully sent.
5.
Make a note of this reference number.
6.
Turn off Verbose Logging. Click Apply Changes.