CounterPath X-Lite 3.0 User Guide - Manual (Page 11)

CounterPath X-Lite 3.0
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3.3 Placing a Call
Users can place calls to a remote party using:
• A SIP address (e.g. [email protected] )
• A traditional phone number (if the VoIP service provider for the account supports PSTN gateways)
If users have Call Alerts turned on, the Call Alert box will appear at the
bottom of the screen to announce incoming calls. For information about
turning on alerts, see
page 32 .
Users will hear a ringing tone while X-Lite attempts to make a
connection.
Ending a Call
To hang up, click on the Call display or Call Alert box, or press Esc on the keyboard. Details of the call
remain on the Call display. To clear the Call display, click Clear.
Note that selecting another line puts an existing call on hold without hanging up.
3.4 Answering a Call
X-Lite must be running to answer incoming calls. (If X-Lite is not running, incoming calls may be directed to
voicemail).
The softphone rings and the line of the incoming call lights up. If Call Alerts are on, the Call Alert box appears.
If the Bring To Front feature is enabled, the phone comes to the front of the screen above all other running
applications. For information about alerts and bring-to-front functionality, see
page 32 .
Method Description
Keying 1. Enter the SIP address or number in the Call display using the softphone keypad or the computer keyboard.
• Enter the entire SIP username ( [email protected] ) or just the name ( kpereira ).
• If the “Turn Letters Into Digits” feature is enabled, X-Lite converts letters that a user types into
corresponding numbers from the dialpad. Click Clear, then press the keyboard’s spacebar and try
typing again (see “Options – General – Application” on
page 30 for details).
2. Click or press Enter to dial.
Partial keying After keying in part of a number, X-Lite may suggest additional text for completing the entry. Press Tab to
accept the suggestion or continue typing the desired number.
Click or press Enter to dial.
Drag-and-drop Drag an entry from the Contacts tab or any of the lists in the Calls tab to the Call display (for information
about the Calls & Contacts drawer, see
page 15 ).
If the Contacts list contains numerous contacts, use the field to filter the list, then drag the entry.
Right clicking Right-click an entry on the Contacts tab or any of the lists in the Calls tab, and choose Phone this Person (for
information about the Calls & Contacts drawer, see
page 15 ).
If the Contacts list contains numerous contacts, use the field to filter the list, then right-click the entry.
Redialing Click Redial.