CounterPath X-Lite 3.0 User Guide - Manual (Page 48)

CounterPath X-Lite 3.0
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Table 9: Account Properties – Voicemail
Field Description
Check for voicemail If a VoIP service offers voicemail, choose the setting they specify:
• Checked: X-Lite will subscribe to be notified when there is voicemail.
• Unchecked: the service provider may be set up to advise X-Lite when
there is voicemail; check with the service provider for details.
If a particular VoIP account does not include voicemail, uncheck this option.
VoIP service providers control voicemail services (not X-Lite).
Number to dial for checking voicemail Complete only if a particular account includes voicemail service.
This is the number that X-Lite will call to connect to voicemail when a user
clicks the
icon within the Call display.
If left empty, the icon will not function and users will have to dial the appropriate
number to connect to voicemail.
VoIP service providers disclose this information to their customers.
Number for sending calls to voicemail Complete only if a particular account includes voicemail service.
This is the number that incoming calls will be forwarded to if they are
unanswered after the specified interval (below), or when a user clicks the
icon within the Call display.
If left empty, X-Lite will not display the icon. (leaving this field empty does not
imply that voicemail will not work—only that the icon cannot be used to send
incoming calls to voicemail.
VoIP service providers disclose this information to their customers.
Send calls to voicemail if unanswered Complete only if a particular account includes voicemail service.
Sends incoming calls to voicemail after the specified number of seconds.
Service providers may also provide similar functionality outside of X-Lite. If so,
be sure not to enter incompatible information in X-Lite and the service
provider’s customer interface. If this field is left unchecked, ensure that the
corresponding service provider feature is also disabled—otherwise, X-Lite will
continue to forward all calls.
Always forward to this address Users can take advantage of this feature even if their account does not include
voicemail service.
Forwards calls to another number instead of sending them to voicemail. (e.g. to
forward calls to a co-worker while on vacation).
• To enable forwarding, check the box and enter the number to which
X-Lite should forward incoming calls.
• To disable forwarding, clear the checkbox.
Forward to this address when busy Users can take advantage of this feature even if their account does not include
voicemail service.
Forwards incoming calls to another number only when the user is busy with a
call on another line.
• To enable forwarding, check the box and enter the number to which
X-Lite should forward incoming calls. If a given VoIP account includes
voicemail service, users can enter their voicemail number in this field.
• To disable forwarding, clear the checkbox.
Service providers may also provide similar functionality outside of X-Lite. If so,
be sure not to enter incompatible information in X-Lite and the service
provider’s customer interface. If this field is left unchecked, ensure that the
corresponding service provider feature is also disabled—otherwise, X-Lite will
continue to forward all calls.