Ending a call, 5 handling a call, While the call is in progress – CounterPath X-Lite 3.0 User Guide User Manual

Page 12

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CounterPath X-Lite 3.0

10

X-Lite displays the SIP address of the person calling. If the SIP address for this person is also in the user’s
Contacts list, X-Lite converts the SIP address into the display name associated with that address.

Users can answer calls in any of three ways:

• Click

on the softphone or

on the Call Alert box.

• Click the appropriate line number on the softphone.

• If X-Lite is the active application, press Enter on the keyboard.

Users can ignore calls in any of three ways:

• Click

on the Call display or

on the Call Alert box; a message appears to the caller

advising that the call could not be established. The phone stops ringing, and the call is added to the
Received Calls list.

• Click

on the Call display to send the call to voicemail. Voicemail access is a VoIP

service provider option, not one of X-Lite’s integrated features.

• Ignore the ringing until X-Lite sends the call to voicemail.

Users can also ban any caller, as follows:

• Click

on the Call display; X-Lite adds the call to the Received Calls list.

• Within the Received Calls list, right-click the entry X-Lite added and select Ban this Person.

Ending a Call

To hang up, click

on the Call display or Call Alert box, or press Esc on the keyboard. Details of the call

remain on the Call display. To clear the Call display, click Clear.

Note that selecting another line puts an existing call on hold without hanging up.

3.5 Handling a Call

While the Call Is in Progress

Video

Click Start on the Video drawer to transmit video to the remote party. If the remote party has enabled video at
their end, users will see them in the top half of the video panel.

Adjusting Volume

Use the microphone slider to adjust the volume of outgoing voice. Use the speaker slider to adjust the volume
of incoming sound.

Mute

Click

on the dial pad to mute local sounds and prevent them from reaching remote parties. The

icon

will appear within the Call display. While sound is muted, users may wish to stop any local video feed as well.

Speakerphone

Click

on the dial pad to put a caller (or callers within a conference call) on the speaker phone. Note that

users must have a speakerphone device configured before accessing this feature.

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