Troubleshooting – Intelix DIGI-HD-COAX2-R User Manual

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8001 Terrace Ave
Suite #201

Suite #201
Middleton, WI 53562

Phone: 608-831-0880
Toll-Free: 866-4-MATMIX
Fax: 608-831-1833

*Variances in connectors and cable grade/condition can greatly
affect distance. Maximum distances cannot be guaranteed due
to these factors. “Baseband” cable is not compatible with the
DIGI-HD-COAX2

Troubleshooting

Symptom

Possible Solutions

No signal

Power LED is off

No power to outlet.

Power supply unplugged.

Bad power supply, switch with known
good to verify.

No signal
Power LED is ON

Exceeding cable distance, lower
resolution on source, reduce cable
distance, or add another DIGI-HD-
COAX2-R in-line as a booster.

Bad connectors, replace connectors on
coax cable.

Bad cables replace HDMI cables one at a
time, replace coax cable.

Unusual colors in the video

Power off the destination device and
power it back on to force renegotiation.

Unplug and re-plug the HDMI cable from
receive balun to force renegotiation.

No signal

Screen is completely snowy

Speckling in the video image

Occasional signal dropouts

Use shorter runs of coaxial cabling.

Drop the HDMI signal to the next lower
resolution; i.e., decrease resolution from
1080p to 1080i, etc.

Replace the coaxial cable with a higher
grade coaxial cable; i.e., replace RG59
with RG6.

Reterminate BNC connectors

Speckling in the video image

If the destination device is incapable of
displaying the video signal, alter the
source signal; i.e., decrease resolution
from 1080p to 1080i, etc.

Video without audio

Change source device to output PCM
rather than Bitstream audio

Enable PCM down sampling if supported
by your source device

Audio without dialog

Display cannot accept multi-channel
audio, change transmitter audio to 2ch
mode. Power cycle devices.

Choppy or intermittent audio.

Wrong sample rate, set source to 48kHz
sampling frequency.

Stereo audio only

Transmitter set to 2ch mode, change
configuration to match number of
speakers in the system. Power cycle
devices.

AV Receiver set to stereo audio – consult
AVR manual.

Specifications

Video Amplifier

Bandwidth

10.4 Gb/s

*RG6 Max Distance

(point-to-point or between

links)

1080p: 300’ (90m)
1080i: 650’ (200m)
720p: 650’ (200m)

*RG59 Max Distance

(point-to-point or between

links)

1080p: 250’ (80m)
1080i: 500’ (150m)
720p: 500’ (150m)

Max Links

7 per Transmitter output

Transmitter Connectors

(DIGI-HD-COAX2-S)

One (1) HDMI type A connector and
two (2) female BNC

Receiver Connectors

(DIGI-HD-COAX2-R)

One (1) HDMI type A connector and
two (2) female BNC

Supported Audio

PCM 2ch @ 48 kHz (2.0)
PCM 6ch @ 48kHz (5.1)
PCM 8ch @ 48kHz (7.1)

Output Colorspace

YCbCr 4:2:2

Supported Resolutions

720p60, 1080i30, 1080p60,
1080p24 (3D not supported)

Operating Temp Range

32 to 104 degrees F
0 to 40 degrees C

Operating Humid Range 10 to 85% non-condensing

Dimensions

1.14”H x 3.64” W x 3.84”L (4.73”
incl. connectors)
29mm H x 92.5mm W x 97.5mm
L (120mm incl. connectors)

Enclosure

Metal (Silver)

Power

5 VDC / 2A

Regulatory

CE, RoHS

Compliancy

HDCP

Shipping Weight

1.45lbs. (660g)

Max HDMI Cable Length

6’ (2m) or less

Included Accessories

(1) power supply, (1) 75ohm
terminator, (2) Mounting brackets

Warranty

2 years

Important notice:

Do not attempt to disassemble or alter the extender housing.

There are no user-serviceable parts inside the unit. Doing so
will void your warranty.

To minimize the possibility of equipment damage from

electrostatic discharge (ESD), all source and destination

equipment must be powered off during installation.

Do not connect the extender to any unrelated equipment (RF

amplifiers splitters, modulators, etc.) Doing so may damage
the unit or any connected equipment. Ensure all connected

coaxial cabling is straight-through (point-to-point).

Allow proper ventilation to reduce the risk of thermal failure.

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