Troubleshooting – Intelix SKYPLAY-MX-R User Manual

Page 21

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SKYPLAY-MX Installation Guide

21

Troubleshooting

SKYPLAY-MX will not pair

Verify power outlet is active.
Verify continuity in power cable.
Verify that both transmitter and receiver are powered
on.
Verify that pairing units are the only SKYPLAY-MX
devices currently powered on.
Distance issue – bring the transmitter (TX) and receiver
(RX) closer together, reduce the amount of solid walls
between the TX and RX.

No Signal at TV

Verify that both the transmitter and receiver are
powered on.
Verify that the source is powered on.
Verify that the TV is powered on.
Verify the HDMI cable between the source and
transmitter.
Verify the HDMI cable between the receiver and the tv.
Reboot the receiver.

Abnormal Color or Noise on the TV

Unplug and then re-plug the HDMI cable between the
receiver and the TV.
Unplug and then re-plug the HDMI cable between the
source and the transmitter.
HDCP error, verify the source and destination
equipment are HDCP compliant.

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