MK Diamond MK-1503SS - Manual (Page 23)

23
ORDERING INFORMATION
You may order MK Diamond products through your local MK Diamond distributor or, you may order
direct from MK Diamond.
NOTE: There is a $25.00 minimum order when ordering direct from MK Diamond. All purchases
must be made using VISA, MasterCard or American Express.
When ordering direct from MK Diamond, please have the following information ready before calling:
• The Model Number of the polisher
• The Serial Number of the polisher
• Where the polisher was purchased and when
• The Part Number for the part(s) being ordered
• The Part Description for the part(s) being ordered
All parts may be ordered by calling toll free to – 800 421-5830 or 310 539-5221 and asking for Cus-
tomer Service. For technical questions, call – 800 474-5594.
RETURN MATERIALS POLICY
To expedite the service relative to the return of a product purchased through MK Diamond, please
observe the following:
NOTE: When returning all items, they must have been purchased within the previous twelve (12)
months.
• Have the Model Number of the polisher
• Have the Serial Number of the polisher
• Have the location of where the polisher was purchased
• Have the date when the polisher was purchased
• Contact Customer Service for approval to return the item(s)
• Obtain a Returned Goods Number (RGA) authorizing the return
• Follow the packaging instructions in the following section
• Ensure your item(s) are prepaid to the destination
For returned items, call toll free to – 800 421-5830 or 310 539-5221 and ask for Customer Service.
For technical questions, call – 800 474-5594 or 310 257-2845.
PACKAGING INSTRUCTIONS
• Remove the shroud, backerplate and handle
• Dry the polisher before shipping
• When packing, include the following: MK-1500SS Wet Stone Polisher and shroud
• Package the unit in its original container or one of comparable size (do not ship the unit
partially exposed)
• Ensure all parts are secured in the packaging to prevent moving
AUTHORIZED SERVICE CENTERS
For quicker repair time, you may contact MK Diamond Customer Service, toll free, at 800 421-5830
or 310 539-5221 for the Authorized Service Center closest too you or visit our web site at
www.mkdiamond.com. For technical questions, call – 800 474-5594.
MK-1503SS ORDERING & RETURN