Troubleshooting and maintenance – New Era NE-1000 Multi-Phaser Programmable Syringe User Manual

Page 52

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New Era Pump Systems Inc.

www.SyringePump.com

Model NE-1000 Multi-Phaser™

Publication #1200-01

47

08/01/14

12.3.4

Automation Cable: Special Communications Modes Control Cable

Part #: CBL-DUAL-3

Using two NE-1000 syringe pumps, this cable either creates an automated, continuous operation pumping
system, whereby one pump is refilling while the other is dispensing, or creates a dual pumping system, with
both pumps operating in the same direction. Plus other special communications modes.

This cable is attached to two NE-1000 syringe pumps via their RS-232 connectors. In this setup, with the
pumps configured for this operation, one pump acts as the Master controller. With the Master pump
programmed with a continuous infusion program, the other pump will always be pumping in the opposite
direction. With proper plumbing, this will create a continuous infusion system.

Alternatively, the pumps can be set to Dual Pump Mode, whereby the second pump will always follow the
program on the first pump, including starting, stopping, direction changes, and rate changes.

When either pump stops, for any reason, the other pump will stop.

12.3.5

Valve Controller

Part# ADPT-VALVE-INTERFACE-1 (For one pump)
Part# ADPT-VALVE-INTERFACE-2 (For two pumps, includes CBL-TTL-1)

Provides a control interface for your electronic valves. Attach your electronic valves, and the interface will
control the activation of the valves. The 2 pump interface is used to create a continuous infusion/refill system.

12.3.6

Foot Switch

Part #: ADPT-2

Allows the pump to be operated from a foot switch. Attaches to the TTL I/O connector.

12.3.7

Lockout Disable Key

Part#: ADPT-LOCKOUT-KEY

Enables setting Keypad Lockout mode and allows changing of settings while Keypad Lockout is set.

12.3.8

Firmware Upgrade

Part#: FW-1-NE1000

Upgrades to the newest version of the firmware.

Part#: FW-1X-NE1000

Gradient/Linear ramping for smooth gradients, plus other new program functions.

Part#: FW-1X2-NE1000

Also expands the Pumping Program memory to 340 Phases.

Contact your dealer for these upgrades and to determine the current available version of the pumps internal
firmware.

12.4

Troubleshooting and Maintenance

Maintenance: Periodically, apply a small amount of all-purpose oil to the guide rods and grease to the drive
screw.

The mechanism should be kept clean to prevent impeded operation.

No other special maintenance or calibrations are needed

RS-232 Communications: If no RS-232 communications is possible or garbled responses are received from
the pump, check the following:

If the triangle appears in the upper left of the LCD display, then the pump is receiving valid communications.
The communications problem is probably with the receiving communication application or with the receive
line on the cable.

If the Basic communications mode is used, check if the pump is in Safe communications mode. See section
10.2, RS-232 Protocol:, for instructions on how to change the communications mode.

Verify the pump’s baud rate and network address. To set the RS-232 communications parameters, see section
6.12, ‘Setup’ .

Using a lower baud rate may also improve the reliability of the RS-232 communications.

Pusher block makes a snap or click sound when the pump is started: This is a normal condition. When
the pusher block is manually moved, the drive-nut may not have been fully engaged on the drive screw. The
sound heard is the drive-nut engaging on the drive screw.

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