Rockwell Automation Emonitor with a Gupta Single-User Database - Manual (Page 43)

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5
Troubleshooting
This chapter offers troubleshooting information for Emonitor installations.
Troubleshooting database connections
What version ODBC driver should I use?
Use Gupta SQLBase ODBC driver version 9.00.01 or later. The previous version does not
work with this version of Emonitor.
Why am I getting a configuration file error?
There could be several reasons for this type of error. Here is a list of potential fixes.

Make sure that you have only one copy of SQL.INI on your computer.

Make sure that the SQL.INI file has not been renamed or deleted.

If you log in to your computer, make sure that you used the correct login name and
password.
Why can’t I connect to the database?
If you cannot connect to databases after installing, ensure that your databases have been
added to the server configuration and that they are enabled. See Adding a new database on
page 34 for more information.
If you still can't connect to the database, check the SQL.INI file to make sure the line that
says DBDIR=C:\Program Files\SQLBase901 actually points to the installed location of
the SQLBase database.