Dell Alienware M17x (Mid 2009) - Manual (Page 81)

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APPENDIX C: WARRANTY AND SUPPORT INFORMATION
The limited hardware warranty on all Dell-branded and Alienware-branded products
from Dell begins on the date of the packing slip, invoice, or receipt. The warranty
period is not extended if we repair or replace a warranted product or any parts. Dell
may change the availability of limited warranties, at its discretion, but any changes
will not be retroactive.
What do I do if I need warranty service?
Before the warranty expires, please contact us (for details, refer to “CONTACTING
ALIENWARE” on page 90) or our authorized representatives. Please also have your
Dell Service Tag or order number available.
What will Dell do?
During the 90 days of the 90-day limited hardware warranty and the first
year of all other limited warranties: During the 90 days of the 90-day limited
hardware warranty and the first year of all other limited warranties, Dell or its
authorized representative will repair any Dell-branded and Alienware-branded
hardware products from Dell returned to us that prove to be defective in materials
or workmanship. If Dell or its authorized representative is not able to repair the
product, we will replace it with a comparable product that is new or refurbished.
When you contact us via phone or web, we will issue a Return Material Authorization
Number for you to include with your return. You must return the products to us
in their original or equivalent packaging, prepay shipping charges, and insure the
shipment or accept the risk if the product is lost or damaged in shipment. We
will return the repaired or replacement products to you. We will pay to ship the
repaired or replaced products to you if you use an address in the United States
(excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will
ship the product to you freight collect.
If you purchased through Best Buy, you must have all original sales receipts from
your purchase to receive any warranty service at a Best Buy store.
If we determine that the issue is not covered under this warranty, we will notify you
and inform you of service alternatives that are available to you on a fee basis.
NOTE: Before you ship the product(s) to us, make sure to back up the data on
the hard drive(s) and any other storage device(s) in the product(s). Remove
any confidential, proprietary, or personal information and removable media
such as floppy disks, CDs, or PC Cards. We are not responsible for any of your
confidential, proprietary, or personal information; lost or corrupted data; or
damaged or lost removable media.
During the remaining years: For any remaining period of the limited hardware
warranty, we will replace any defective part with new or refurbished parts, if we
agree that it needs to be replaced. When you contact us, we will require a valid
credit card number at the time you request a replacement part, but we will not
charge you for the replacement part as long as you return the original part to us
within 30 days after we ship the replacement part to you. If we do not receive the
original part within 30 days, we will charge to your credit card the then-current
standard price for that part.
We will pay to ship the part to you if you use an address in the United States
(excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will
ship the part freight collect. We will also include a prepaid shipping container with
each replacement part for your use in returning the replaced part to us.
We will pay to ship the part to you if you use an address in the United States
(excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will
ship the part freight collect. We will also include a prepaid shipping container with
each replacement part for your use in returning the replaced part to us.
NOTE: Before you replace parts, make sure to back up the data on the
hard drive(s) and any other storage device(s) in the product(s). We are not
responsible for lost or corrupted data.