Dell Alienware M17x (Mid 2009) - Manual (Page 87)

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APPENDIX C: WARRANTY AND SUPPORT INFORMATION
How to Return: To return products, you must contact Dell Customer Service at
1-800-847-4096 and receive a Credit Return Authorization Number within the
return policy period applicable to the product you want to return.
You must ship the products to Dell within five (5) days of the date that Dell issues
the Credit Return Authorization Number. You must:
Ship back all products you are seeking to return to Dell. At Dell’s discretion, •
credit for partial returns may be less than invoice or individual component
prices due to bundled or promotional pricing and any unadvertised discounts
or concessions.
Return the products in their original packaging, in as-new condition along •
with any media, documentation, and all other items that were included in the
original shipment.
Ship the product(s) at your expense, and insure the shipment or accept the
•
risk of loss or damage during shipment.
Upon receipt of the complete returned purchase, Dell will issue a credit or a
refund of the purchase price paid, less shipping and handling and applicable
restocking fees.
NOTE: Before you ship the product(s) to us, make sure to back up the data on
the hard drive(s) and any other storage device(s) in the product(s). Remove
any confidential, proprietary or personal information, removable media,
such as floppy disks, CDs, or PC Cards. We are not responsible for any of your
confidential, proprietary or personal information; lost or corrupted data; or
damaged or lost removable media.
Dell™ and Alienware ® Software and Peripherals (Canada Only)
Third-Party Software and Peripherals Products
Similar to other resellers of software and peripherals, Dell does not warrant third-
party products. Third-party software and peripheral products are covered by the
warranties provided by the original manufacturer or publisher only. Third-party
manufacturer warranties vary from product to product. Consult your product
documentation for specific warranty information. More information may also be
available from the manufacturer or publisher.
While Dell and Alienware offer a wide selection of software and peripheral products
from Dell, we do not specifically test or guarantee that all of the products we offer
work with any or all of the various models of Dell and Alienware computers from Dell,
nor do we test or guarantee all of the products we sell on the hundreds of different
brands of computers available today. If you have questions about compatibility, we
recommend and encourage you to contact the third-party software and peripheral
product manufacturer or publisher directly.
Dell-Branded and Alienware-Branded Peripheral Products From Dell
Dell does provide a limited hardware warranty for new Dell-branded and
Alienware-branded peripheral products from Dell (products for which Dell is listed
as the manufacturer) such as monitors, batteries, memory, docking stations, and
projectors. To determine which limited hardware warranty applies to the product
you purchased, see the Dell invoice and/or the product documentation that
accompanied your product. Descriptions of Dell’s limited warranties are described
in preceding sections.