Dell Alienware M17x (Mid 2009) - Manual (Page 82)

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APPENDIX C: WARRANTY AND SUPPORT INFORMATION
What if I purchased a service contract?
If your service contract is with Dell, service will be provided to you under the terms
of the service agreement. Please refer to that contract for details on how to obtain
service. If you purchased through us a service contract with one of our third-
party service providers, please refer to that contract for details on how to obtain
service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing
warranty repairs and in building replacement parts and systems. Refurbished parts
and systems are parts or systems that have been returned to Dell, some of which
were never used by a customer. All parts and systems are inspected and tested
for quality. Replacement parts and systems are covered for the remaining period
of the limited hardware warranty for the product you bought. Dell owns all parts
removed from repaired products.
May I transfer the limited hardware warranty?
Limited warranties on systems may be transferred if the current owner transfers
ownership of the system and records the transfer with us. The limited hardware
warranty on Dell-branded memory may not be transferred. You may record your
transfer by going to Dell’s website:
If you are an Individual Home Consumer, go to • www.dell.com/us/en/dhs/
topics/sbtopic_015_ccare.htm
If you are a Home Office, Small, Medium, Large, or Global Commercial
•
Customer, go to www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_
ccare.htm
If you are a Government, Education, or Healthcare Customer, or an Individual
•
Home Consumer who purchased through an Employee Purchase Program, go
to www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm
If you do not have Internet access, call your customer care representative or call
1-800-624-9897.
All requests to transfer ownership are at Dell’s sole discretion. All such transfers will
be subject to the terms and conditions of the original service or limited hardware
warranty agreement and Dell’s terms and conditions of sale located at www.dell.
com. Dell cannot guarantee the authenticity of the products, limited warranties,
service or support, or the accuracy of the listings of products you purchase from
a third party.
Dell Return Policy (U.S. Only)
Dell values its relationship with you and offers you the option to return most
products you purchase directly from Dell. You may return eligible products for a
credit or a refund of the purchase price paid, less shipping and handling and any
applicable restocking fees, as set forth in detail below.
21-Day Return Period for Certain Hardware and Software Products and
Accessories: Unless you have a separate agreement with Dell or except as provided
below, all hardware, accessories, peripherals, parts and media-based software that
is unopened and still in its sealed package or, if delivered electronically, software
you have not accepted by clicking the “I agree to these Terms and Conditions”
button, may be returned within 21 days from the date on the packing slip or invoice
for a credit or a refund of the purchase price paid, less shipping and handling and
any applicable restocking fees.
Exceptions to Dell’s 21-Day Return Period
PowerEdge™ • , PowerConnect™, and PowerVault™ products purchased directly
from Dell may be returned within 30 days from the date on the packing slip or
invoice.
New
• Vostro™, OptiPlex™, Latitude™, and Dell Precision™ systems purchased
directly from Dell’s Small & Medium Business division may be returned within
30 days from the date on the packing slip or invoice.
Application software and operating systems that have been installed by
•
Dell may be returned only if installed on a returnable system, and only if you
return that system within the applicable return period.