Dell 7330dn Mono Laser Printer - Manual (Page 8)

Status Monitor Alerts
Dell 7330 Mono Laser Printer System Administrator Guide
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Status Monitor Alerts
Status Monitor is an automated tool that is installed with the Windows printer driver and the
Macintosh printer driver. It automatically checks the printer status when a print job is sent. If
the printer is unable to print a job, Status Monitor automatically displays an alert on the user’s
computer screen to let them know that the printer needs attention. The user can click the alert
to view instructions explaining how to fix the problem. Status Monitor provides real-time
support to users, while eliminating many of the help calls requesting printer support. Status
Monitor saves you time for more critical tasks.
Note: Status Monitor is available from the Windows printer driver and the Macintosh printer
driver for printers connected to the network via TCP/IP.
Online Diagnostics Technical Support
Online Diagnostics Technical Support is an automated, Internet-based support system that
uses the user’s default web browser to send diagnostic information from their printer to the
Dell web site for analysis. Online Diagnostics Technical Support examines the information,
diagnoses the problem, and proposes a solution.
Online Diagnostics provides support to users while eliminating many of the help calls
requesting printer support.
How to Access Online Diagnostics
Use one of the following options to access Online Diagnostics Technical Support:
„ Status Monitor
„ The Embedded Web Server (EWS)
„ Printer driver
Using Status Monitor
If Status Monitor displays an alert on your screen, do the following:
1. Click the alert to view instructions explaining how to fix the problem.
2. Follow the instructions on the screen.
Using the Embedded Web Server
To access Online Diagnostics Technical Support from the Embedded Web Server (EWS):
1. Launch your web browser.
2. Type the printer’s IP address in the browser Address field.
3. Click the Support tab.
4. Click the Online Diagnostics Tool link.
5. Follow the instructions on the screen.