Product specific problems, Universal serial bus (usb) specific problems, Dell™ soundbar (optional) troubleshooting – Dell 2407WFP Monitor User Manual

Page 46

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Product Specific Problems

 

 

Universal Serial Bus (USB) Specific Problems

 

Dell™ Soundbar (Optional) Troubleshooting

Blinking Video

Video is blinking or discontinuous

l

Check DVD connection

¡

Composite gives good picture

¡

S-Video gives better picture

¡

Component: Red, Blue, Green colored RCA jacks

   

l

Check if DVD player is HDCP compliant.

¡

Some non-compliant players may exhibit blinking video and others will display a
raster screen.

NOTE:

When choosing S-Video, Composite or Component video, 

Auto Adjust

function is not available.

SPECIFIC SYMPTOMS

WHAT YOU EXPERIENCE

POSSIBLE SOLUTIONS

Screen image is too small

Image is centered on screen, but does not fill entire
viewing area

l

Perform monitor reset on "Factory Reset"

Cannot adjust the monitor with
the buttons on the front panel

OSD does not appear on the screen

l

Turn the monitor off and unplug the power
cord and then plug back and power on

The monitor will not go into
power saving mode.

No picture, the LED light is green. When press “+”,

-” or “Menu” key, the message “ No S-Video input

signal ”, “ No Composite input signal ”  or

No

Component input signal ” will appear.

l

Move mouse or hit any key on the
keyboard on the computer or  activate 
video player,  then access the OSD to set  
Audio to “ off ” state.

No Input Signal when user
controls pressed

No picture, the LED light is green. When press “+”,

-” or “Menu” key, the message “ No S-Video input

signal ”, “ No Composite input signal ” or “ No
Component input signal ” will appear.

l

Check the signal source Make sure the
Computer is not in power saving by moving
mouse or pressing any key on the
keyboard.

l

Check to make sure Video Source to S-
Video, Composite or Component is
powered and playing video media.

l

Check whether the signal cable is plugged
in and seated properly.  Re

-plug the signal

cable if necessary.

l

Re-boot the computer or video player.

The monitor will not fill the entire
screen.

The picture can’t fill the height or width of the
screen.

l

Due to the non-standard formats of DVDs,
the monitor may not show the full screen
pictures.

NOTE:

When choosing DVI-D mode,

Auto Adjust

 

function is not available.

SPECIFIC SYMPTOMS

WHAT YOU EXPERIENCE

POSSIBLE SOLUTIONS

USB interface is not working

USB peripherals are not working

l

Check that your monitor is powered ON.

l

Reconnect the upstream cable to your computer.

l

Reconnect the USB peripherals (downstream connector). 

l

Switch off and then turn on the monitor again.

l

Reboot the computer.

High Speed USB 2.0 interface is
slow.

High Speed USB 2.0 peripherals working slowly or
not at all.

l

Check that your computer is USB 2.0 capable.

l

Verify USB 2.0 source on your computer.

l

Reconnect the upstream cable to your computer.

l

Reconnect the USB peripherals (downstream connector). 

l

Reboot the computer.

COMMON

SYMPTOMS

WHAT YOU EXPERIENCE

POSSIBLE SOLUTIONS

No Sound

No power to Soundbar - the
power indicator is off.
(built-in DC power supply. i.e.

l

Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if the
power indicator (green LED) on the front of the Soundbar is illuminated.

l

Confirm that the power cable from the Soundbar is plugged into the monitor.

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