Dell PowerEdge SC 430 - Manual (Page 33)

4. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
5. Open the system. See " Opening the System ."
6. Ensure that the IDE interface cable is securely connected to the tape drive and to the IDE connector on the system board.
7. Ensure that a power cable is properly connected to the drive.
8. Close the system. See " Closing the System ."
9. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem is not resolved, see " Getting Help ."
Troubleshooting an Internal SCSI Tape Drive
Problem
l Diagnostic indicators or system messages indicate a hard drive or expansion card problem
l Defective tape drive.
l Defective tape cartridge.
l Missing or corrupted tape-backup software or tape drive device driver.
l Defective SCSI controller.
Action
1. Remove the tape cartridge that you were using when the problem occurred, and replace it with a tape cartridge that you know works.
2. Ensure that the SCSI device drivers for the tape drive and the SCSI controller are installed and are configured correctly. See " General Installation
Guidelines " in "Installing Drives."
3. Reinstall the tape-backup software as instructed in the tape-backup software documentation.
4. Verify that the tape drive is configured for a unique SCSI ID number and that the tape drive is terminated or not terminated, based on the interface
cable used to connect the drive.
See the documentation for the tape drive for instructions on selecting the SCSI ID number and enabling or disabling termination.
5. Run the appropriate online diagnostics tests. See " Using Server Administrator Diagnostics " in "Running the System Diagnostics."
6. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
7. Open the system. See " Opening the System ."
8. Ensure that the tape drive's interface and power cables are connected to the tape drive and SCSI controller card.
9. Ensure that the SCSI controller card is firmly seated in its connector. See " Installing an Expansion Card " in "Installing System Options."
10. Close the system. See " Closing the System ."
11. Reconnect the system to the electrical outlet, and turn on the system, including attached peripherals.
12. If the problem is not resolved, see the documentation for the tape drive for additional troubleshooting instructions.
13. If you cannot resolve the problem, see " Getting Help " for information on obtaining technical assistance.
Troubleshooting SCSI Hard Drives
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the
computer and protecting against electrostatic discharge.