Dell PowerEdge SC 430 - Manual (Page 34)

Problem
l Diagnostic indicators or system messages indicate a hard drive or expansion card problem
l Device driver error.
l Hard drive not recognized by the system.
Action
1. Run the appropriate online diagnostic test. See " Using Server Administrator Diagnostics " in "Running the System Diagnostics."
For information about testing the SCSI controller, see the controller's documentation.
If the tests fail, continue to the next step.
2. Restart the system and enter the SCSI configuration utility.
3. Ensure that the primary SCSI channel is properly configured and restart the system. Use the SCSI controller documentation.
4. Ensure that the required device drivers are installed and configured correctly.
5. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
6. Open the system. See " Opening the System ."
7. Ensure that the hard-drive interface cable is properly connected between the drive and the system board or controller card. See the documentation
supplied with the controller card.
8. If the hard drive is the boot drive, ensure that the drive is configured and connected properly. See " Configuring the Boot Device " in "Installing Drives."
9. Ensure that a power cable is properly connected to the drive.
10. Ensure that the hard drive is configured with a unique SCSI ID number and that the drive is terminated or not terminated as appropriate. See the
documentation for the hard drive.
11. Close the system. See " Closing the System ."
12. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem persists, continue to the next step.
13. Format and partition the hard drive. See the operating system documentation.
14. If possible, restore the files to the drive.
If the problem persists, see " Getting Help ."
Troubleshooting SATA Hard Drives
Problem
l Diagnostic indicators or system messages indicate a hard drive-related failure.
l Faulty hard drive.
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the
computer and protecting against electrostatic discharge.
NOTICE: This procedure can destroy data stored on the hard drive. Before you continue, back up all files on the hard drive.
NOTE: To enter the utility, press <Ctrl><a> or <Ctrl><m>, depending on the utility. See the documentation supplied with the controller for
information about the configuration utility.