Installation problems, Error messages – Dell PowerVault 132T LTO/SDLT (Tape Library) User Manual
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Troubleshooting and Diagnostics: Dell™ PowerVault™ 132T Tape Library
User's Guide
Improper Media Handling Considerations
This section contains some general suggestions to aid you in solving problems.
Installation Problems
Usually, problems encountered during the installation of your library are caused by improper SCSI bus configuration, application software configuration errors,
or by an operating system that has not been correctly configured. If the application software that you are attempting to use is not communicating with your
library after installation, check the following:
Error Messages
If, during operation of your library an error occurs, an error message will be displayed on the operator’s display.
lists the error messages you may
encounter and recommend actions.
Table 1. PowerVault 132T library error messages
NOTE:
Before working through this section, ensure that your library is running the most current firmware. Visit
firmware version for your library.
SCSI IDs:
Make sure that the IDs you selected for the library robotics and tape drive are not the same as the ID used by any other SCSI device on
that bus, including the host SCSI adapter card.
SCSI Cabling:
Verify that all SCSI cables are securely connected at both ends and that the jack screws are secured. Also, check the length and
integrity of your SCSI cabling. The total length of a SCSI bus must not exceed 12 meters (39.4 feet). Try replacing suspect cables with
known good cables. Align cable and sockets before seating. Be careful not to over tighten the screws.
NOTE:
The length of the internal SCSI cabling inside your library is one foot for each drive. This length must be included in any calculations of bus
length.
Termination:
Check that all SCSI buses are properly terminated. The last device in the SCSI chain must have the appropriate termination plug
installed.
Compatibility:
Ensure that your library and its tape drive(s) are compatible with the SCSI adapter card and application software you plan to use. A
SCSI adapter card must be LVD compatible. Most application software websites publish compatibility information.
SCSI Adapter Card
Installation:
Verify that you have installed your SCSI adapter card correctly. Refer to the documentation that came with your card for installation and
troubleshooting instructions. Pay particular attention to any steps describing the settings of various jumpers and/or switches on the
card. Check that the card is seated fully in the I/O connector.
NOTE:
For a list of compatible SCSI adapters and application software, check with your application software vendor.
Application
Software
Installation:
Refer to the documentation included with your software for instructions on how to verify installation.
SAC Code
Error
Message
Description
Recommended Action
00h
Unknown
Error
Call Service
An unexpected error has occurred
Capture the support and error logs and provide them to Technical
Support.
01h
OS Error
Reboot
System
Operating system error
Reboot the system. If the problem persists, capture the support and
error logs and contact Technical Support.
02h
03h
04h
Z80 Error
Call Service
OCP Error
Call Service
XA Error
Call Service
A robot controller, Operator Panel controller
board, or main controller board hardware
problem exists which requires replacement.
Contact Technical Support.
05h
SW Error
Call Service
Application software (firmware) error
Reboot the system. Capture the support and error logs and contact
Technical Support.
10h
SN Missing
Call Service
The system serial number is missing in
NVRAM. The system cannot go online if a
serial number is not entered. This problem
may occur if the main board has been
exchanged or NVRAM has been corrupted
either due to a code problem or due to a
bad NVRAM chip.
Contact Technical Support. Be prepared to provide the serial number,
attached on a label inside the library under the left magazine, and any
OEM vendor and product information, so that entry of the serial
number can be verified.
13h
Barcode not
Ensure that the barcode label is present, is
Retry the failing operation.