Dell Latitude D630 - Manual (Page 117)

Troubleshooting 117
Unexpected characters
D I SA B L E T H E N U M E R I C K E YP A D — Press <Num Lk> to disable the numeric
keypad if numbers are displayed instead of letters. Verify that the numbers lock
light is not lit.
Lockups and Software Problems
Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 198) as
you complete these checks.
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
The computer does not start up
E NSURE THAT THE AC ADAPTER IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL
OUTLET .
The computer stops responding
NOTICE: You might lose data if you are unable to perform an operating system
shutdown.
T URN TH E CO M PU T E R O F F — If you are unable to get a response by pressing a key
on your keyboard or moving your mouse, press and hold the power button for at
least 8 to 10 seconds until the computer turns off. Then restart your computer.
A program stops responding or crashes repeatedly
NOTE: Software usually includes installation instructions in its documentation or
on a floppy disk or CD.
E N D T H E P R O G R A M —
1 Press <Ctrl><Shift><Esc> simultaneously.
2 Click Task Manager.
3 Click the program that is no longer responding.
4 Click End Task.
C H E C K T H E S O F T WA RE D O C U M EN T A TI O N — If necessary, uninstall and then reinstall
the program.