Dell Latitude D630 - Manual (Page 118)

118 Troubleshooting
A program is designed for an earlier Microsoft
®
Windows
®
operating
system
R U N T H E P RO GRA M C O M P A T I B I L I T Y W I Z A RD — The Program Compatibility
Wizard configures a program so it runs in an environment similar to non-
Windows operating system environments.
1 Click Start→ All Programs→ Accessories→ Program Compatibility
Wizard→ Next.
2 Follow the instructions on the screen.
A solid blue screen appears
T U RN T H E CO M P U T E R O F F — If you are unable to get a response by pressing a key
on your keyboard or moving your mouse, press and hold the power button for at
least 8 to 10 seconds until the computer turns off. Then restart your computer.
Other software problems
C H E C K T H E SO FT WAR E D O C U ME N T A T I O N O R C O N T A C T T H E S O F T W A RE
M A NU F A C T U RE R F O R T R O U B L E S H O O T I N G I N F O R M A T I O N —
• Ensure that the program is compatible with the operating system installed
on your computer.
• Ensure that your computer meets the minimum hardware requirements
needed to run the software. See the software documentation for
information.
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
B ACK UP YOUR FILES IMMEDIATELY .
U SE A VIRUS - SCANNING PROGRAM TO CHECK THE HARD DRIVE , FLOPPY DISKS , OR CD S .
S AVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE
Start MENU .
S CA N T H E C O M PU T ER F O R SP Y WA R E — If you are experiencing slow computer
performance, you frequently receive pop-up advertisements, or you are having
problems connecting to the Internet, your computer might be infected with
spyware. Use an anti-virus program that includes anti-spyware protection (your